Can you trust the numbers in DataCandy?
DataCandy is gift card and loyalty software for small businesses. Its own help pages give 3 reasons its numbers can look different from what you expect. The first to rule out: Bucket totals on the aged balance report can add up to more than the number of cards, as DataCandy's help pages say.
Is it broken, or just counted differently?
A number can look wrong because the business changed, or because of how DataCandy counts it. Below is what DataCandy keeps, where its help pages say the numbers can differ, and how to check them yourself.
What does DataCandy keep track of?
DataCandy keeps reports on gift card and loyalty activity for the program.
In DataCandy's own words:
The reports section gives you a breakdown of either your gift card or loyalty activity and program performance.
Quick Start Guide, read 2026-11-12.DataCandy keeps counts of cards in circulation and the amounts that moved on them.
In DataCandy's own words:
Gain a better understanding of gift card sales by viewing cards in circulation, transaction amounts, and card activity.
Get Insights Into Your Loyalty Program Success, read 2026-11-12.
What can make DataCandy's numbers look wrong?
Bucket totals on the aged balance report can add up to more than the number of cards, as DataCandy's help pages say.
In DataCandy's own words:
A card can be in multiple buckets.
Gift Card Reports, read 2026-11-12.Activity totals can include manual changes made behind the scenes, not only sales and redemptions, as DataCandy's help pages explain.
In DataCandy's own words:
Includes adjustments made in the back office: additions, subtractions and cancellations.
Gift Card Reports, read 2026-11-12.The dollar value shown for punch card rewards comes from the reward value entered when the rule was created, as DataCandy's help pages say, so it is only as current as that entry.
In DataCandy's own words:
Dollar value is based on the reward value entered when the punch card rule was created.
Loyalty Reports, read 2026-11-12.
How do I check DataCandy's numbers myself?
Export a report to a spreadsheet to check its rows and totals yourself.
In DataCandy's own words:
The data in reports can always be exported into excel if need be.
Quick Start Guide, read 2026-11-12.If a card balance or total looks off, the adjustments list shows manual changes that may explain it.
In DataCandy's own words:
You can consult the full list of all adjustments done through the platform.
Adjustments, read 2026-11-12.
How does DataCandy work with Feder?
Connect DataCandy to Feder and it joins your Money apps. Feder only reads. It never changes anything in DataCandy.
When you connect DataCandy, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Money
- Striperevenue
- PayPalrevenue
- WooCommercerevenue
- Rechargesubscription revenue
- Zohoinvoiced
- Wave Accountinginvoiced
Where do these answers come from?
Everything this page says about DataCandy comes from DataCandy's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.