Are people still raising a hand in Intercom?
Feder reads contacts and new contacts from Intercom and feeds the Reach and Interest signals. It only reads. It never changes anything in Intercom.
What does Feder read from Intercom?
- ContactsFeeds Reach
A running total, shown as a level of its own and never added up across days.
Confirmed in Intercom's own reference. See the reference.
- New contactsFeeds Interest
Counted for each day. Users and leads created that day.
Confirmed in Intercom's own reference. See the reference.
What does a Intercom reading look like?
Feder reads the new contacts, replies and clicks Intercom recorded each day. Supported readings are compared with your own history, and when there is enough history to judge a change, Feder says what needs a look.
usual 43 to 61
What Feder would say Contacts in Intercom came to 56 this week, inside your usual 43 to 61. Nothing to do.
Example numbers, made up to show the reading. They are not from a real business.
How do I connect Intercom to Feder?
Have your Intercom sign-in ready. There's nothing to set up first. Press Connect. A secure window opens and takes you to Intercom. Sign in and allow Feder to read your account. Feder checks it straight away and shows Connected when the check passes.
When you connect Intercom, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
What does Feder check on Intercom's numbers?
- A day the app did not report shows as Not read. It is never shown as zero.
- A read that fails, or comes back in the wrong shape, is a failed read. It is never counted as zero.
- A running total is shown as a level of its own. It is never added up across days.
Where does Intercom sit in Feder?
Intercom lives with the Interest connections, under Email and messaging. See every connection. Already rely on Intercom for reporting? Read Feder and Intercom.
- Klaviyonew profiles
- Mailchimpcampaign emails sent and clicks on today's sends
- ActiveCampaignnew contacts and active contacts
- SendGridnew contacts and emails delivered
Questions owners ask about Intercom
- Why did my Intercom contact count drop?Archiving a contact hides it and leaves it out of Intercom's statistics, so archived contacts drop out of your count.
- Why is my Intercom contact count higher than it should be?Anyone who starts a chat with you, or replies to a message you sent, becomes a lead, so more conversations mean more new contacts.
- Why did my new Intercom leads drop?If the Intercom code is missing from your site, or installed wrongly, the Messenger cannot appear, which can mean fewer chats and fewer new leads.