Why did my Crisp conversation and message counts suddenly jump?
The Crisp help pages give 3 common reasons. The first to rule out: Message totals include files and messages sent by automations, so a new automation or more file sharing can raise the count.
What causes it?
Message totals include files and messages sent by automations, so a new automation or more file sharing can raise the count.
In the Crisp help:
Messages count user and operator messages, including files and automation messages.
Getting started with the Crisp Analytics, read 2026-11-12.Emails your team starts from the inbox count as email conversations, so an outreach push can raise the conversation count.
In the Crisp help:
Conversations initiated by email, including outbound emails created from the Inbox.
Getting started with the Crisp Analytics, read 2026-11-12.Conversations from other connected channels such as messaging apps and forms are counted, so connecting a new channel can raise the total.
In the Crisp help:
Conversations from other connected channels such as WhatsApp, forms, or social messaging.
Getting started with the Crisp Analytics, read 2026-11-12.
How do I check it myself?
Look at messages sent by customers on their own to see whether they are writing more.
In the Crisp help:
Visitor Messages count messages sent by users.
Getting started with the Crisp Analytics, read 2026-11-12.Look at messages sent by your team and its automations on their own to see whether the rise is on your side.
In the Crisp help:
Operator Messages count messages sent by operators or operator origins.
Getting started with the Crisp Analytics, read 2026-11-12.
How does Crisp work with Feder?
- Connect Crisp to Feder and it joins your Experience apps.
- When you connect Crisp, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Crisp, one of your Experience apps. Feder only reads. It never changes anything in Crisp.
What else goes wrong with these numbers?
- Why am I getting fewer customer ratings in Crisp?Crisp
- Why did my response time suddenly change in Crisp?Crisp
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Crisp help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.