Why did my EvaluAgent KPI report change for the same period?
The EvaluAgent help pages give 3 common reasons. The first to rule out: Evaluations still under review can be counted or left out, so the same period can show different figures.
What causes it?
Evaluations still under review can be counted or left out, so the same period can show different figures.
In the EvaluAgent help:
Include under review evaluations
How To Use The KPI Report, read 2026-11-12.Answers marked not applicable and agents who are no longer active can be counted or left out, which moves the figures.
In the EvaluAgent help:
Include N/A / Include inactive agents
How To Use The KPI Report, read 2026-11-12.Automated and manual evaluations are shown in separate views, so a figure from one will not match the other.
In the EvaluAgent help:
Shows results from automated quality assurance evaluations:
How To Use The KPI Report, read 2026-11-12.
How do I check it myself?
Show the empty rows to see which agents or teams had no data in the period.
In the EvaluAgent help:
Show/hide empty rows - Toggle display of agents/teams with no data
How To Use The KPI Report, read 2026-11-12.Filter by evaluator to see whether one person's evaluations moved the figures.
In the EvaluAgent help:
Filter by evaluator
How To Use The KPI Report, read 2026-11-12.
How does EvaluAgent work with Feder?
- Connect EvaluAgent to Feder and it joins your Experience apps.
- When you connect EvaluAgent, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in EvaluAgent, one of your Experience apps. Feder only reads. It never changes anything in EvaluAgent.
What else goes wrong with these numbers?
- Why are cases missing from my EvaluAgent customer experience scores?EvaluAgent
- Why does an EvaluAgent Insights score differ from other reports?EvaluAgent
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the EvaluAgent help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.