Why did my HitPay successful payments drop?
The HitPay help pages give 5 common reasons. The first to rule out: A payment can fail when the customer's bank declines the card, and a failed payment is not a successful one.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the HitPay help pages give, and how to check each one yourself.
What causes it?
A payment can fail when the customer's bank declines the card, and a failed payment is not a successful one.
In the HitPay help:
Customer's card was declined by the bank
Handling Failed Payment Requests, read 2026-11-12.A customer can cancel a payment on the card terminal before it goes through.
In the HitPay help:
Customer cancelled the payment on the terminal
Handling Failed Payment Requests, read 2026-11-12.An in-person payment can fail when the card terminal loses its connection partway through.
In the HitPay help:
Terminal lost connection during payment
Handling Failed Payment Requests, read 2026-11-12.When a card issuer opens a dispute, the payment can be reversed straight away while the dispute is worked through.
In the HitPay help:
The card issuer initiates a formal dispute, resulting in an immediate reversal of the payment.
Refunds and Chargebacks, read 2026-11-12.HitPay's sandbox is a separate test account, so test payments never count as real payments in your live account.
In the HitPay help:
Sandbox and production are completely separate accounts
API Sandbox Guide, read 2026-11-12.
How do I check it myself?
List your transactions for the days before and after the drop to see when successful payments fell away.
In the HitPay help:
Displays a list of transactions processed within a specific time period.
Payment Reports, read 2026-11-12.Look at reports from a login that can see every user's transactions, since a cashier login shows only its own.
In the HitPay help:
Cashiers will only be able to view their own transactions and cannot view other user's transactions.
Payment Reports, read 2026-11-12.
How would I know the day it starts?
- Feder reads your successful payments and your revenue from HitPay each day and compares each day with your own history.
- It tells you when successful payments go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from HitPay App, which feeds Wins. Feder only reads. It never changes anything in HitPay App.
What else goes wrong with these numbers?
- Why are my HitPay payment requests not showing as paid?HitPay
- Why doesn't my HitPay revenue match what I collected?HitPay
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the HitPay help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.