Why are finished work items missing from my Jira reports?
The Jira help pages give 4 common reasons. The first to rule out: A board's filter decides which work items its reports include, so a change to that filter can drop finished work from the count.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Jira help pages give, and how to check each one yourself.
What causes it?
A board's filter decides which work items its reports include, so a change to that filter can drop finished work from the count.
In the Jira help:
Keep in mind that the board's filter controls the visibility of issues everywhere on the board, including all Agile reports.
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.Someone without permission to see certain work items can see lower counts than a colleague who has it.
In the Jira help:
The user does not have the appropriate permissions to view or edit those issues.
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.If a project is renamed and a filter still names the old project, its work items can drop out of a board and its reports.
In the Jira help:
The project has been renamed, and the filter still uses the old name.
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.Jira treats the last board column that holds statuses as the end, so finished work in a status placed elsewhere can be left out of what the board counts as complete.
In the Jira help:
Jira Software will consider the last column that's filled in as the end column.
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.
How do I check it myself?
Open the board's saved filter on its own and see which work items it returns.
In the Jira help:
Try accessing the filter directly that is used for the board (Tools > Configure > Filter > Click on the Saved Filter).
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.Open a missing work item directly to check whether the person viewing the report can see it.
In the Jira help:
Verify that the user has access to those issues by using the Jira Admin Helper plugin or by accessing the issue directly.
Resolving Missing Jira Issues in Boards and Reports, read 2026-11-12.
How does Jira work with Feder?
- Connect Jira to Feder and it joins your Wins apps.
- When you connect Jira, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Jira, one of your Wins apps. Feder only reads. It never changes anything in Jira.
What else goes wrong with these numbers?
- Why did the completed points for a past Jira sprint change?Jira
- Why did my resolved count in Jira suddenly jump?Jira
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Jira help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.