Why are Slack's active members fewer than total members?
The Slack help pages give 3 common reasons. The first to rule out: Slack's total members count includes accounts that have been set up and invitations not yet accepted, as its help pages define it, so it can be higher than the number of people using Slack.
What causes it?
Slack's total members count includes accounts that have been set up and invitations not yet accepted, as its help pages define it, so it can be higher than the number of people using Slack.
In the Slack help:
Number of people (not including deactivated members) with a provisioned account, claimed account, or outstanding invitation
Understand the data in your Slack analytics dashboard, read 2026-11-12.Active members counts only people who read or sent a message in a channel or direct message, as Slack's help pages define it, so members who hold an account but did neither are left out.
In the Slack help:
Number of people who have read or sent a message in at least one channel or direct message
Understand the data in your Slack analytics dashboard, read 2026-11-12.Where several workspaces sit in one organization, a person removed from a workspace stays part of the organization, as Slack's help pages say, so an organization member figure can include people who no longer use that workspace.
In the Slack help:
Keep in mind that anyone you remove from your workspace will remain part of the org.
Deactivate a member's account, read 2026-11-12.
How do I check it myself?
Compare total members with claimed members, which counts only people who have signed in at least once, to see how many accounts or invitations have not been used yet.
In the Slack help:
Number of people (not including deactivated members) who have signed in to your Slack workspace or org at least once
Understand the data in your Slack analytics dashboard, read 2026-11-12.If you can see member analytics, each member's claimed date shows when they first signed in, so you can tell which members have joined and when.
In the Slack help:
Date that the member signed in to your Slack workspace or org for the first time
Understand the data in your Slack analytics dashboard, read 2026-11-12.
How does Slack work with Feder?
- Connect Slack to Feder and it joins your Visits apps.
- When you connect Slack, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Slack, one of your Visits apps. Feder only reads. It never changes anything in Slack.
What else goes wrong with these numbers?
- Why did daily active people drop in Slack?Slack
- Why did weekly active people jump in Slack?Slack
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Slack help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.