Why did my Smartlead replies drop?
The Smartlead.ai help pages give 3 common reasons. The first to rule out: A disconnected email account or a wrong setting can stop replies from coming into Smartlead, so replies can look like they dropped.
What causes it?
A disconnected email account or a wrong setting can stop replies from coming into Smartlead, so replies can look like they dropped.
In the Smartlead.ai help:
Disconnected email accounts or incorrect settings can stop replies from syncing.
Missing Replies in Smartlead: Quick Troubleshooting Guide, read 2026-11-12.If IMAP is turned off at your email provider, Smartlead can miss replies, as its own guide to missing replies explains.
In the Smartlead.ai help:
Ensure IMAP is enabled in your email provider
Missing Replies in Smartlead: Quick Troubleshooting Guide, read 2026-11-12.Smartlead finds replies by checking each mailbox from time to time, so a reply can show up a while after it arrived and a day can look low until it does.
In the Smartlead.ai help:
Without webhooks, email automation tools need to rely on sustained access to the email accounts to capture replies.
Replies are not showing up- what to do?, read 2026-11-12.
How do I check it myself?
Make sure reply tracking is turned on.
In the Smartlead.ai help:
Make sure Reply Tracking is ON
Missing Replies in Smartlead: Quick Troubleshooting Guide, read 2026-11-12.Look for replies that reached Smartlead but were not linked to the right lead.
In the Smartlead.ai help:
See if the reply was received but not linked.
Missing Replies in Smartlead: Quick Troubleshooting Guide, read 2026-11-12.If one sender is used in several campaigns, check that their schedules do not overlap.
In the Smartlead.ai help:
Avoid overlapping schedules if using the same sender in multiple campaigns
Missing Replies in Smartlead: Quick Troubleshooting Guide, read 2026-11-12.
How would I know the day it starts?
- Feder reads your replies from Smartlead.ai each day and compares each day with your own history.
- It tells you when replies go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Smartlead.ai, which feeds Interest. Feder only reads. It never changes anything in Smartlead.ai.
What else goes wrong with these numbers?
- Why is my Smartlead campaign sending fewer emails?Smartlead.ai
- Why doesn't my Smartlead reply count match the replies I see?Smartlead.ai
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Smartlead.ai help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.