Can you trust the numbers in BigCommerce?
BigCommerce is a platform for building and running online stores, for both B2B and B2C businesses. Its own help pages give 3 reasons its numbers can look different from what you expect. The first to rule out: Orders in some statuses are not counted, as BigCommerce's help pages say, so the report can show fewer orders than your order list.
Is it broken, or just counted differently?
A number can look wrong because the business changed, or because of how BigCommerce counts it. Below is what BigCommerce keeps, where its help pages say the numbers can differ, and how to check them yourself.
What does BigCommerce keep track of?
BigCommerce keeps a revenue figure that already has discounts, returns and refunds taken off.
In BigCommerce's own words:
sale price minus order discounts, item returns and item refunds.
Orders Report, read 2026-11-12.BigCommerce keeps a set of analytics reports inside the store admin that cover the store's main numbers.
In BigCommerce's own words:
The reports found in Ecommerce Analytics provide a comprehensive view of your entire business across all key metrics.
Getting Started with Analytics Reports, read 2026-11-12.
What can make BigCommerce's numbers look wrong?
Orders in some statuses are not counted, as BigCommerce's help pages say, so the report can show fewer orders than your order list.
In BigCommerce's own words:
Ecommerce Analytics reports, including the Orders Report, do not count orders that are in the following statuses:
Troubleshooting Ecommerce Analytics, read 2026-11-12.Visit figures can run low when shoppers decline tracking, as BigCommerce's help pages say.
In BigCommerce's own words:
If a shopper chooses not to opt in, their visit and page view data won't be included in analytics reports.
Troubleshooting Ecommerce Analytics, read 2026-11-12.A partly refunded order can make revenue look higher than what you kept, as BigCommerce's help pages say.
In BigCommerce's own words:
Orders marked as Partially Refunded have their full total added to your metrics, including the refunded amount.
Getting Started with Analytics Reports, read 2026-11-12.
How do I check BigCommerce's numbers myself?
Switching to one sales channel shows which part of the total each channel supplies.
In BigCommerce's own words:
Use the Channel selector at the top of some reports to see data for a specific sales channel.
Getting Started with Analytics Reports, read 2026-11-12.Hovering over the graph gives the exact figure behind each point, so you can compare it with your order list.
In BigCommerce's own words:
Use your mouse to hover over a data point to view exact values.
Orders Report, read 2026-11-12.
How does BigCommerce work with Feder?
Connect BigCommerce to Feder and it joins your Money apps. Feder only reads. It never changes anything in BigCommerce.
When you connect BigCommerce, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Money
- Striperevenue
- PayPalrevenue
- WooCommercerevenue
- Rechargesubscription revenue
- Zohoinvoiced
- Wave Accountinginvoiced
Questions owners ask about BigCommerce
- Why did a BigCommerce order total change after it was placed?Editing an order can make BigCommerce recalculate its subtotal and total, so an order's amount can change after the day it was placed.
- Why did my revenue drop in BigCommerce reports?If analytics collection was switched off for a time, the days it was off stay missing even after it is turned back on, as BigCommerce's help pages explain.
- Why doesn't my BigCommerce revenue match my payment provider?With some payment gateways a refund is made in the gateway, and the store's order is updated by hand, so a refund can show in the gateway before it shows in BigCommerce.
Where do these answers come from?
Everything this page says about BigCommerce comes from BigCommerce's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.