Why did my revenue drop in BigCommerce reports?
The BigCommerce help pages give 3 common reasons. The first to rule out: If analytics collection was switched off for a time, the days it was off stay missing even after it is turned back on, as BigCommerce's help pages explain.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the BigCommerce help pages give, and how to check each one yourself.
What causes it?
If analytics collection was switched off for a time, the days it was off stay missing even after it is turned back on, as BigCommerce's help pages explain.
In the BigCommerce help:
Enabling the setting will not recover data that was missed while collection was disabled.
Getting Started with Analytics Reports, read 2026-11-12.Revenue in reports counts only what the customer paid, so part of an order covered another way is not in the figure.
In the BigCommerce help:
The order total and revenue metrics only track the amount paid for by the customer.
Getting Started with Analytics Reports, read 2026-11-12.A store with few orders can see its reports stop updating for a while, because, as BigCommerce's help pages explain, they need enough data first.
In the BigCommerce help:
The reports will not update if they don't have enough data.
Troubleshooting Ecommerce Analytics, read 2026-11-12.
How do I check it myself?
Check that the account you use has permission to see the reports, since a missing permission can hide them.
In the BigCommerce help:
Check that the user account has the correct permissions enabled to view analytics reports.
Troubleshooting Ecommerce Analytics, read 2026-11-12.Look up one of the orders you expected in the orders report by its ID to see how it was counted.
In the BigCommerce help:
Selecting the Order enables you to search for an order by order ID and view the Orders report for that order.
Getting Started with Analytics Reports, read 2026-11-12.
How does BigCommerce work with Feder?
- Connect BigCommerce to Feder and it joins your Money apps.
- When you connect BigCommerce, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in BigCommerce, one of your Money apps. Feder only reads. It never changes anything in BigCommerce.
What else goes wrong with these numbers?
- Why did a BigCommerce order total change after it was placed?BigCommerce
- Why doesn't my BigCommerce revenue match my payment provider?BigCommerce
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the BigCommerce help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.