Can you trust the numbers in Gainsight CC?
Gainsight CC is customer community software that gives a company's customers one place to ask questions, answer them, learn and share what they know. Its own help pages give 4 reasons its numbers can look different from what you expect. The first to rule out: Community post counts can be lower than the posts people wrote, since Gainsight's pages say spam, trashed and deleted posts are left out of the dashboard.
What does Gainsight CC keep track of?
Gainsight CC keeps a count of new topics and replies in the community for any period chosen.
In Gainsight CC's own words:
The number of topics and replies posted in the community within the chosen timeframe.
Content Dashboard | Gainsight Community, read 2026-11-12.Gainsight CC keeps community records that an admin can download as data files.
In Gainsight CC's own words:
Exports enable admins to generate structured, analysis-ready community data directly from the CC analytics tool.
Exports Overview | Gainsight Community, read 2026-11-12.
What can make Gainsight CC's numbers look wrong?
Community post counts can be lower than the posts people wrote, since Gainsight's pages say spam, trashed and deleted posts are left out of the dashboard.
In Gainsight CC's own words:
Excludes spam, trashed, and deleted topics and replies.
Content Dashboard | Gainsight Community, read 2026-11-12.An average response time for a past month in Gainsight CC can change after the fact, as its pages explain, so an old figure may not match a new look.
In Gainsight CC's own words:
This can retroactively increase historical averages and cause numbers to shift.
Content Dashboard | Gainsight Community, read 2026-11-12.A downloaded file and an older Gainsight CC dashboard can show different totals for the same thing, as Gainsight's pages say.
In Gainsight CC's own words:
You may notice differences between metrics displayed in legacy Dashboards and data generated through Exports.
Exports Overview | Gainsight Community, read 2026-11-12.Dates in Gainsight CC's downloaded data are processed in UTC, as its pages say, so a post written late in the evening in the US can land on the next day.
In Gainsight CC's own words:
All dates and times are processed in UTC.
Exports Overview | Gainsight Community, read 2026-11-12.
How do I check Gainsight CC's numbers myself?
An owner can download the community records for a chosen period and count them separately from the dashboard.
In Gainsight CC's own words:
You can download community data on demand using the Single exports tab within the Export page.
Exports Overview | Gainsight Community, read 2026-11-12.An owner can narrow the whole dashboard by date, group or role and compare the totals, keeping in mind the few figures that ignore a filter.
In Gainsight CC's own words:
Global Filters apply to all reports and KPIs, except for the exceptions described for a given KPI.
Content Dashboard | Gainsight Community, read 2026-11-12.
How does Gainsight CC work with Feder?
Connect Gainsight CC to Feder and it joins your Experience apps. Feder only reads. It never changes anything in Gainsight CC.
When you connect Gainsight CC, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Experience
Where do these answers come from?
Everything this page says about Gainsight CC comes from Gainsight CC's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.