Did it work for them, according to Fairing?
Feder reads survey responses from Fairing and feeds the Experience signal. It only reads. It never changes anything in Fairing.
What does a Fairing reading look like?
Feder reads the responses Fairing recorded each day. Supported readings are compared with your own history, and when there is enough history to judge a change, Feder says what needs a look.
usual 43 to 61
What Feder would say Survey responses in Fairing came to 51 this week, inside your usual 43 to 61. Nothing to do.
Example numbers, made up to show the reading. They are not from a real business.
What does Feder read from Fairing?
- Survey responsesFeeds Experience
Counted for each day.
Confirmed in Fairing's own reference. See the reference.
How Feder counts it
- Experience counts the post-purchase survey answers given that day, in UTC.
- Each answer to each question counts once, so a customer who answers two questions counts twice.
- Fairing hands back up to 1000 answers at a time, so a busier day reads as at least 1000.
- Survey answers are not counted as visits or new interest.
What does Feder check on Fairing's numbers?
- A day the app did not report shows as Not read. It is never shown as zero.
- A read that fails, or comes back in the wrong shape, is a failed read. It is never counted as zero.
- When a day fills a whole page of results, the count reads "at least" that many, so a busy day is never undercounted in silence.
How do I connect Fairing to Feder?
In Fairing, make a new API key just for Feder. If Fairing lets you choose, make it read-only. Press Connect. A secure window opens just for Fairing. Paste in what it asks for. Feder checks it straight away and shows Connected when the check passes.
When you connect Fairing, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Where does Fairing sit in Feder?
Fairing lives with the Experience connections, under Surveys and feedback. See every connection.
Questions owners ask about Fairing
- Why doesn't my Fairing response count match my number of orders?Fairing shows the survey only to customers who have not already answered and who fit your settings, so not every order gets a chance to respond.
- Why did my Fairing responses drop after I changed my questions?If a question is asked only until it is answered, customers who already answered it do not see it on later orders, so responses to it can fall as more of your customers have answered.
- Why did my Fairing survey responses drop?If the Fairing block is missing from a page where the survey should show, the survey does not load there, so responses can stop.