Can you trust the numbers in Rock Gym Pro?
Rock Gym Pro is all-in-one member management software for high-volume facilities such as climbing gyms, covering memberships, digital waivers, point of sale and online bookings. Its own help pages give 3 reasons its numbers can look different from what you expect. The first to rule out: Two Rock Gym Pro sales reports for the same dates can give different totals, since its help pages say the sales by customer ranked report shows only collected sales.
Is it broken, or just counted differently?
A number can look wrong because the business changed, or because of how Rock Gym Pro counts it. Below is what Rock Gym Pro keeps, where its help pages say the numbers can differ, and how to check them yourself.
What does Rock Gym Pro keep track of?
Rock Gym Pro keeps sales records that can be pulled as several different reports.
In Rock Gym Pro's own words:
The Rock Gym Pro reporting function allows you to run a variety of sales reports.
Overview of sales reports, read 2026-11-12.Rock Gym Pro keeps each member's invoices and payments on that member's own account.
In Rock Gym Pro's own words:
The Customer Account window is where you will manage invoices and payments for each individual member.
Overview of the Customer Account window, read 2026-11-12.
What can make Rock Gym Pro's numbers look wrong?
Two Rock Gym Pro sales reports for the same dates can give different totals, since its help pages say the sales by customer ranked report shows only collected sales.
In Rock Gym Pro's own words:
This report only shows collected sales.
Overview of sales reports, read 2026-11-12.A list of unpaid balances in Rock Gym Pro can leave out older debts, since its help pages say it shows only balances due from the last 12 months.
In Rock Gym Pro's own words:
Note that you will only be able to see customers who have a balance due from the last 12 months.
Viewing unbillable balances, read 2026-11-12.Rock Gym Pro's web and mobile dashboard can show nothing at all when replication is off, as its help pages say, which is not the same as having no sales.
In Rock Gym Pro's own words:
If replication is not enabled, your dashboard will not display data.
Start Here: Overview of the Web/Mobile Dashboard, read 2026-11-12.
How do I check Rock Gym Pro's numbers myself?
An owner can save a Rock Gym Pro report as a spreadsheet file and add up the lines themselves.
In Rock Gym Pro's own words:
You can now print, email, open the report in Excel or Word, or save it as a HTML or CSV file.
Generating a standard report, read 2026-11-12.If the web dashboard looks behind, Rock Gym Pro's replication status shows whether it should be current.
In Rock Gym Pro's own words:
Your data is syncing correctly and your dashboard should be up to date.
Web/Mobile Dashboard Activation: Checking your database replication status in the Web Dashboard, read 2026-11-12.
How does Rock Gym Pro work with Feder?
Connect Rock Gym Pro to Feder and it joins your Money apps. Feder only reads. It never changes anything in Rock Gym Pro.
When you connect Rock Gym Pro, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Money
- Striperevenue
- PayPalrevenue
- WooCommercerevenue
- Rechargesubscription revenue
- Zohoinvoiced
- Wave Accountinginvoiced
Questions owners ask about Rock Gym Pro
- Why did my Rock Gym Pro membership dues come in low?Frozen memberships can be charged a reduced rate or nothing at all, so more freezes mean less collected in dues.
- Why did my Rock Gym Pro sales change after the day?When staff mark a payment as declined, its invoices change to unpaid, so money counted as collected earlier can drop out.
- Why don't Rock Gym Pro sales match my Stripe payouts?If your gym takes payments through Rock Gym Pro's Stripe Custom integration, Stripe groups payouts by a day that ends at midnight UTC, while Rock Gym Pro's sales reports use your local day, so the same payment can fall on different days in each.
Where do these answers come from?
Everything this page says about Rock Gym Pro comes from Rock Gym Pro's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.