Why did my Rock Gym Pro membership dues come in low?
The Rock Gym Pro help pages give 3 common reasons. The first to rule out: Frozen memberships can be charged a reduced rate or nothing at all, so more freezes mean less collected in dues.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Rock Gym Pro help pages give, and how to check each one yourself.
What causes it?
Frozen memberships can be charged a reduced rate or nothing at all, so more freezes mean less collected in dues.
In the Rock Gym Pro help:
If a member is injured or unable to use their membership for a significant amount of time you can freeze their account, charging a reduced rate or no rate at all.
Freezing and unfreezing a membership, read 2026-11-12.Some cards declined on billing day go through days later when retried, so part of a month's dues can arrive after the billing run.
In the Rock Gym Pro help:
Some declined cards will actually be approved days after running billing so we recommend retrying declined cards at least 3 days after the initial decline.
RGP Membership Billing Lifecycle, read 2026-11-12.When a recurring member is unfrozen, their dues are billed on the next billing date rather than on the day they come back.
In the Rock Gym Pro help:
Recurring EFT members will have the dues added to their account and be billed on your next billing date.
Freezing and unfreezing a membership, read 2026-11-12.
How do I check it myself?
Look for members whose account status shows as frozen, since those are billed at the freeze rate.
In the Rock Gym Pro help:
The account status will now be displayed as Frozen.
Freezing and unfreezing a membership, read 2026-11-12.Review the list of customers with balances due to see who has not paid and how much is outstanding.
In the Rock Gym Pro help:
Here you will see names of customers with balance dues and how much they owe.
Reviewing past due balances, read 2026-11-12.
How does Rock Gym Pro work with Feder?
- Connect Rock Gym Pro to Feder and it joins your Money apps.
- When you connect Rock Gym Pro, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Rock Gym Pro, one of your Money apps. Feder only reads. It never changes anything in Rock Gym Pro.
What else goes wrong with these numbers?
- Why did my Rock Gym Pro sales change after the day?Rock Gym Pro
- Why don't Rock Gym Pro sales match my Stripe payouts?Rock Gym Pro
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Rock Gym Pro help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.