Can you trust the numbers in Unipile?
Unipile is a unified API for messaging, email and scheduling that lets software makers give their users conversations through LinkedIn, Gmail and WhatsApp inside their own app. Its own help pages give 4 reasons its numbers can look different from what you expect. The first to rule out: A count of received messages can be too high, because Unipile's developer docs say its received event also carries messages the account sent.
Is it broken, or just counted differently?
A number can look wrong because the business changed, or because of how Unipile counts it. Below is what Unipile keeps, where its help pages say the numbers can differ, and how to check them yourself.
What does Unipile keep track of?
Unipile keeps track of each new message on a connected account, whether it came in or went out.
In Unipile's own words:
Unipile's New messages Webhook is a powerful feature that provides real-time notification on new messages, received or sent.
New messages, read 2026-11-12.Unipile keeps the message history of each LinkedIn conversation, which can be listed chat by chat.
In Unipile's own words:
To retrieve the messages of a Chat, use the List all Chat Messages endpoint, providing the chat ID.
List chats & messages, read 2026-11-12.
What can make Unipile's numbers look wrong?
A count of received messages can be too high, because Unipile's developer docs say its received event also carries messages the account sent.
In Unipile's own words:
Sent messages are included in message_received, they can be sent by the connected user from another device or from API.
New messages, read 2026-11-12.Message counts can start low, since Unipile's developer docs say messages from before an account was connected do not trigger its new message alerts.
In Unipile's own words:
You will not receive webhooks for old messages upon account connection.
New messages, read 2026-11-12.Message activity can look like it stopped when it did not, because Unipile's developer docs say new message alerts stop while an account's connection is not healthy.
In Unipile's own words:
You will not receive anymore updates on new messages through Webhooks.
Account status updates, read 2026-11-12.A LinkedIn search through Unipile can hold fewer people than the total shown, as Unipile's developer docs explain that LinkedIn caps the results returned.
In Unipile's own words:
Even if the UI shows more total results, LinkedIn only returns the first 1,000 (or 2,500) for that query.
Provider Limits and Restrictions, read 2026-11-12.
How do I check Unipile's numbers myself?
Watching each account's status is how a Unipile user can tell whether message numbers are still being kept up to date.
In Unipile's own words:
This Webhook provides real-time updates on the synchronization status of your accounts, and on the connection creation.
Account status updates, read 2026-11-12.Listing a conversation in Unipile shows the newest messages first by date, so the latest activity can be compared with what the inbox shows.
In Unipile's own words:
Most recent messages will be returned first, ordered by date.
Retrieving messages, read 2026-11-12.
How does Unipile work with Feder?
Connect Unipile to Feder and it joins your Reach apps. Feder only reads. It never changes anything in Unipile.
When you connect Unipile, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Other apps that feed Reach
- Google Search Consoleclicks and impressions in Google Search
- YouTubechannel views
- Mailchimpcampaign emails sent
- ActiveCampaignactive contacts
- Brevocampaign emails sent
- Intercomcontacts
Questions owners ask about Unipile
- Why do accepted LinkedIn invitations show up late in Unipile?Unipile's notice of new connections is not real time, because LinkedIn does not offer real-time events for accepted invitations, as Unipile explains.
- Why did my LinkedIn outreach through Unipile suddenly drop?LinkedIn caps invitations, and once the cap is reached further invitations are refused with an error.
- Why did the number of new conversations in Unipile suddenly jump?When an account reconnects, Unipile catches up on messages that came in while it was disconnected, so one day can hold several days of messages.
Where do these answers come from?
Everything this page says about Unipile comes from Unipile's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.
Know the day a number breaks, not the month after.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.