Why are so many Acuity Scheduling appointments being canceled?
The Acuity Scheduling help pages give 3 common reasons. The first to rule out: Acuity records a no-show on a canceled appointment, so no-shows sit together with cancellations.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Acuity Scheduling help pages give, and how to check each one yourself.
What causes it?
Acuity records a no-show on a canceled appointment, so no-shows sit together with cancellations.
In the Acuity Scheduling help:
Once canceled, appointments will have a `noShow` attribute.
/appointments/:id/cancel, read 2026-11-12.When someone on your team cancels an appointment, the cancellation rules you set for clients do not apply.
In the Acuity Scheduling help:
Canceling an appointment as an admin allows setting the "noShow" field and disables cancellation rules.
/appointments/:id/cancel, read 2026-11-12.A client who reschedules moves the appointment to another date and time, so it can leave one day and land on another.
In the Acuity Scheduling help:
They’ll choose another available date and time, but their appointment type and calendar will stay the same.
Rescheduling and canceling appointments, read 2026-11-12.
How do I check it myself?
Check how close to the appointment your clients are allowed to cancel.
In the Acuity Scheduling help:
If you allow clients to cancel, check the minimum hours set compared to the client’s appointment time.
Rescheduling and canceling appointments, read 2026-11-12.Check that clients see and accept your cancellation policy when they book.
In the Acuity Scheduling help:
Decide on a cancellation policy, then have your clients acknowledge the policy when they book.
Limiting no-show appointments, read 2026-11-12.Check that your reminders go out at a useful time before each appointment.
In the Acuity Scheduling help:
Set the timing of your reminders to keep appointments top of mind.
Limiting no-show appointments, read 2026-11-12.
How would I know the day it starts?
- Feder reads the appointments kept in Acuity Scheduling each day and compares each day with your own history.
- It does not read your cancellation settings. It tells you when appointments go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Acuity Scheduling, which feeds Wins. Feder only reads. It never changes anything in Acuity Scheduling.
What else goes wrong with these numbers?
- Why do I suddenly have so many more appointments in Acuity Scheduling?Acuity Scheduling
- Why are fewer appointments being booked in Acuity Scheduling?Acuity Scheduling
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Acuity Scheduling help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.