Why did my missed calls jump in Aircall?
The Aircall help pages give 4 common reasons. The first to rule out: A call can be counted as missed even when agents were available, if it rings for more than a short time and nobody picks it up.
What causes it?
A call can be counted as missed even when agents were available, if it rings for more than a short time and nobody picks it up.
In the Aircall help:
In call flows, this applies when the call rings agents for more than 10 seconds and they do not answer or reject the call.
Missed, Unanswered, & Abandoned Call Classifications, read 2026-11-12.Calls that arrive outside the business hours you have set are one of the reasons Aircall gives for a missed call, so a change in those hours can move the count.
In the Aircall help:
The call was received outside configured business hours.
Missed, Unanswered, & Abandoned Call Classifications, read 2026-11-12.A call that the AI voice agent tries to hand to a person still counts as missed when nobody answers, as Aircall's help pages explain.
In the Aircall help:
Calls where the AI Voice Agent attempted a transfer that a human agent did not answer are still counted as missed.
Analytics+: Overview+ dashboard, read 2026-11-12.Calls the AI voice agent handles from start to end are not counted as missed, so adding or removing it can move the count.
In the Aircall help:
Calls fully handled by the AI Voice Agent are not counted as missed.
Analytics+: Overview+ dashboard, read 2026-11-12.
How do I check it myself?
Read the definition beside a figure to confirm what it counts before comparing it with another report.
In the Aircall help:
You can also find a quick definition of each KPI or graph in its tooltip.
Analytics+: Overview+ dashboard, read 2026-11-12.When you compare days, set the same time zone and business hours on both, so the comparison covers the same calls.
In the Aircall help:
When applying filters, adjust for time zone differences and local business hours.
Analytics+: Overview+ dashboard, read 2026-11-12.
How does Aircall work with Feder?
- Connect Aircall to Feder and it joins your Experience apps.
- When you connect Aircall, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Aircall, one of your Experience apps. Feder only reads. It never changes anything in Aircall.
What else goes wrong with these numbers?
- Why did average call duration change in Aircall?Aircall
- Why did average wait time jump in Aircall?Aircall
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Aircall help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.