Can you trust the numbers in Aircall?

What does Aircall keep track of?

• Aircall keeps a dashboard of your call activity, including answered and missed calls and how long callers waited.

  In Aircall's own words: The Overview+ dashboard provides an in-depth view of your Aircall activity. Analytics+: Overview+ dashboard, read 2026-11-12.

• Aircall keeps a call history you can open from its Conversations section, separate from the analytics dashboards.

  In Aircall's own words: You can access this Call History dashboard under the Conversations section of the Aircall Dashboard. Export data options in Aircall Analytics, read 2026-11-12.

What can make Aircall's numbers look wrong?

1. Call times in an Aircall download can sit hours away from what the dashboard showed, because, as Aircall's help pages say, spreadsheet files from Analytics are generated in UTC.

   In Aircall's own words: All data exported from Analytics in CSV format is generated in UTC. Export data options in Aircall Analytics, read 2026-11-12.

2. A missed call count covers only calls coming in, as Aircall's help pages say, so it says nothing about outbound calls that went unanswered.

   In Aircall's own words: Missed calls are calculated from inbound calls only. Missed, Unanswered, & Abandoned Call Classifications, read 2026-11-12.

3. Two people on the same Aircall account can see different call totals, since, as Aircall's help pages explain, a supervisor only sees the teams and numbers they have access to.

   In Aircall's own words: Supervisors can see data only for the teams and numbers they are authorized to access. Understanding permissions in Analytics, read 2026-11-12.

4. Calls from the last little while may not show yet in the Overview+ figures, as Aircall's help pages say the dashboard is not real time.

   In Aircall's own words: The Overview+ dashboard is not a real-time dashboard. Analytics+: Overview+ dashboard, read 2026-11-12.

How do I check Aircall's numbers myself?

1. Setting the dashboard to your own time zone lines Aircall's daily counts up with your business day.

   In Aircall's own words: Select the timezone applied to all charts and KPIs. Analytics+: Overview+ dashboard, read 2026-11-12.

2. A download from Aircall holds the same filtered calls as the tab on screen, so the two can be compared directly.

   In Aircall's own words: All filters applied on the tab are reflected in the exported data. Analytics+: Overview+ dashboard, read 2026-11-12.

3. An owner can download each Aircall dashboard tile as its own spreadsheet file and check the counts behind it.

   In Aircall's own words: CSV: Downloads a ZIP file containing a separate CSV file for each tile in the current dashboard. Export data options in Aircall Analytics, read 2026-11-12.

How does Aircall work with Feder?

Connect Aircall to Feder and it joins your Experience apps. Feder only reads. It never changes anything in Aircall.

When you connect Aircall, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Other apps that feed Experience

• Fairingsurvey responses
• Pendopoll responses

Questions owners ask about Aircall

• Why did average call duration change in Aircall?Average call duration mixes answered inbound and outbound calls, so a change in the mix of the two can move it.
• Why did my missed calls jump in Aircall?A call can be counted as missed even when agents were available, if it rings for more than a short time and nobody picks it up.
• Why did average wait time jump in Aircall?Wait time counts welcome messages, menu steps and ringing, so a longer greeting or an extra menu step can raise it without agents answering any slower.

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Where do these answers come from?

Everything this page says about Aircall comes from Aircall's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.