Why did my Autotask won deal count drop?
The Autotask PSA help pages give 3 common reasons. The first to rule out: A won deal can move on from closed to implemented once everything is fulfilled, so a count of closed deals alone can fall while the deal is still won.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Autotask PSA help pages give, and how to check each one yourself.
What causes it?
A won deal can move on from closed to implemented once everything is fulfilled, so a count of closed deals alone can fall while the deal is still won.
In the Autotask PSA help:
Implemented: The opportunity was won, and all deliverables have been fulfilled
Adding and editing opportunities, read 2026-11-12.Only closed or implemented opportunities carry a closed date; active, not ready to buy and lost ones have none, so a count by closed date covers only those two statuses.
In the Autotask PSA help:
The date when an opportunity was set to Closed or Implemented. It does not appear for opportunities that are Active, Not Ready to Buy, or Lost.
Adding and editing opportunities, read 2026-11-12.If no default won stage is set, a won deal keeps the stage it had before, so a count of deals by stage can miss it.
In the Autotask PSA help:
If there is no default opportunity stage specified when you close an opportunity or a quote, the opportunity will remain at the stage assigned when the quote was won or lost.
Opportunity stages, read 2026-11-12.
How do I check it myself?
Search opportunities with no filters to see every record and its status, including implemented ones.
In the Autotask PSA help:
To display a list of all records of a given entity in your Autotask instance, click Search without applying any filters.
Searching and managing opportunities, read 2026-11-12.Look at the widgets and reports built on won and lost reasons to see which deals are recorded as won.
In the Autotask PSA help:
Autotask records opportunity won and loss reasons and makes the data available through dashboard widgets and reports.
Opportunity win and loss reasons, read 2026-11-12.
How does Autotask PSA work with Feder?
- Connect Autotask PSA to Feder and it joins your Wins apps.
- When you connect Autotask PSA, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Autotask PSA, one of your Wins apps. Feder only reads. It never changes anything in Autotask PSA.
What else goes wrong with these numbers?
- Why doesn't my Autotask won amount match the forecast?Autotask PSA
- Why is a won deal missing from my Autotask revenue?Autotask PSA
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Autotask PSA help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.