Why is a won deal missing from my Autotask revenue?
The Autotask PSA help pages give 3 common reasons. The first to rule out: Moving a deal to a closed stage does not mark it won; its amount moves to revenue only when the opportunity's status is set to closed.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Autotask PSA help pages give, and how to check each one yourself.
What causes it?
Moving a deal to a closed stage does not mark it won; its amount moves to revenue only when the opportunity's status is set to closed.
In the Autotask PSA help:
Updating the Stage to Closed will not update the status to Closed or move the opportunity amount to the Revenue column. That happens when the Opportunity Status is updated to Closed.
Closing opportunities you have won, read 2026-11-12.When a deal is marked won, the closed date starts as that day but can be set to the date it really closed, so a win can count on an earlier day.
In the Autotask PSA help:
Defaults to the current date. Enter the actual date the opportunity was closed.
Closing opportunities you have won, read 2026-11-12.The closed date of a won deal can be edited after the fact, which moves the win to a different day.
In the Autotask PSA help:
On the Opportunity Search page, the Closed Date is editable for all opportunities whose status is Closed or Implemented.
Searching and managing opportunities, read 2026-11-12.
How do I check it myself?
Open the opportunity's history to see each change to the deal, when it was made and by whom.
In the Autotask PSA help:
Click Opportunity History to view a comprehensive history of changes that have been made to the opportunity, including the date, the change, and who made the change.
The Opportunity page, read 2026-11-12.Look at the opportunity's timeline to see whether its status, and not only its stage, reached closed.
In the Autotask PSA help:
The timeline is a graphical representation of the stages and status changes that occur as you work to close an opportunity.
The Opportunity page, read 2026-11-12.
How does Autotask PSA work with Feder?
- Connect Autotask PSA to Feder and it joins your Wins apps.
- When you connect Autotask PSA, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Autotask PSA, one of your Wins apps. Feder only reads. It never changes anything in Autotask PSA.
What else goes wrong with these numbers?
- Why doesn't my Autotask won amount match the forecast?Autotask PSA
- Why did my Autotask won deal count drop?Autotask PSA
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Autotask PSA help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.