Why did my gifts received drop in Blackbaud?
The Blackbaud help pages give 3 common reasons. The first to rule out: Online gifts wait in a batch until someone approves it. Until then they are not gift records, so a day with batches still waiting can read low.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Blackbaud help pages give, and how to check each one yourself.
What causes it?
Online gifts wait in a batch until someone approves it. Until then they are not gift records, so a day with batches still waiting can read low.
In the Blackbaud help:
Approve the batches to create gift records.
How Gifts from Donation Forms Enter Raiser’s Edge NXT, read 2026-11-12.If your team reviews online gifts by hand, gifts waiting for that review have not reached a batch yet, so they are not counted until the review is done.
In the Blackbaud help:
If you enable transaction review, you must manually review gifts before they automatically enter a batch.
How Gifts from Donation Forms Enter Raiser’s Edge NXT, read 2026-11-12.A gift's date can be edited after it is entered, which can move the gift to a different day or period.
In the Blackbaud help:
If a payment transaction is linked to the gift, you can edit its gift date, post date, and post status.
Edit or Adjust a Gift, read 2026-11-12.
How do I check it myself?
Look at your unapproved batches. Gifts still waiting in them have not become gift records yet.
In the Blackbaud help:
By default, only unapproved batches appear in the batches list.
Manage Gift Batches, read 2026-11-12.Check whether a batch has gift exceptions. A batch with exceptions cannot be approved, so its gifts stay waiting.
In the Blackbaud help:
The batch gift record is where you can approve the batch once there are no gift exceptions.
Gift Batch Records, read 2026-11-12.Compare a batch's expected number of gifts with the gifts it holds to spot gifts that are missing.
In the Blackbaud help:
Update the batch description, expected number of gifts, or expected batch total, and batch number.
Gift Batch Records, read 2026-11-12.
How would I know the day it starts?
- Feder reads the gifts received in Blackbaud each day and compares each day with your own history.
- It tells you when gifts received go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Blackbaud, which feeds Wins. Feder only reads. It never changes anything in Blackbaud.
What else goes wrong with these numbers?
- Why did my gifts received suddenly jump in Blackbaud?Blackbaud
- Why did my recurring gifts drop in Blackbaud?Blackbaud
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Blackbaud help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.