Why don't my Booking.com bookings match my commission invoice?
The Booking.com help pages give 3 common reasons. The first to rule out: A booking whose card was marked invalid, or whose cancellation fee was waived, carries no commission, so it can sit in your bookings but not on the invoice.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Booking.com help pages give, and how to check each one yourself.
What causes it?
A booking whose card was marked invalid, or whose cancellation fee was waived, carries no commission, so it can sit in your bookings but not on the invoice.
In the Booking.com help:
If you mark a credit card as invalid, or decide to waive cancellation fees, you don’t have to pay commission.
Reporting guests no-shows at your property, read 2026-11-12.A guest who cancels after the free cancellation period and is charged still brings commission, so an invoice can list a booking that was cancelled.
In the Booking.com help:
You charge guests who cancel after the free cancellation period ended
Handling cancellation fees and commission, read 2026-11-12.If your property takes part in Smart Flex reservations, a replacement guest for a cancelled booking shows up as a new reservation, so your booking list can hold both for the same room.
In the Booking.com help:
Once we find a replacement guest, you’ll see the guest’s booking as a new reservation.
Smart Flex reservations: FAQs, read 2026-11-12.
How do I check it myself?
Go through the month's reservations in the extranet before the invoice is issued, since Booking.com expects properties to verify them first.
In the Booking.com help:
We expect you to verify reservations before we issue your invoices.
Understanding our commission, read 2026-11-12.If the time to change a reservation has passed, you can still dispute its commission in the extranet, which Booking.com says is for exceptional circumstances only.
In the Booking.com help:
If you miss this deadline, you can dispute the commission for a reservation by following these steps:
Understanding our commission, read 2026-11-12.
How does Booking.com work with Feder?
- Connect Booking.com to Feder and it joins your Wins apps.
- When you connect Booking.com, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Booking.com, one of your Wins apps. Feder only reads. It never changes anything in Booking.com.
What else goes wrong with these numbers?
- Why did my Booking.com cancellations jump?Booking.com
- Why did my Booking.com reservations drop?Booking.com
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Booking.com help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.