Why did my Booking.com cancellations jump?
The Booking.com help pages give 4 common reasons. The first to rule out: Guests on a non-refundable rate can still ask to cancel for free, so a rise in cancellations can include bookings sold as non-refundable.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Booking.com help pages give, and how to check each one yourself.
What causes it?
Guests on a non-refundable rate can still ask to cancel for free, so a rise in cancellations can include bookings sold as non-refundable.
In the Booking.com help:
Even if a guest booked a non-refundable rate, they can ask to cancel this for free.
Handling cancellation fees and commission, read 2026-11-12.If your property takes part in Smart Flex reservations, those bookings have a longer cancellation period, so guests can cancel them later than other bookings.
In the Booking.com help:
The only difference is that a Smart Flex reservation has an extended cancellation period.
Smart Flex reservations: FAQs, read 2026-11-12.When a property has an emergency closure, bookings for guests due to arrive soon are cancelled free of charge, so many cancellations can land at once.
In the Booking.com help:
If guests are due to arrive soon, their booking will be canceled free of charge.
Handling emergency closures, read 2026-11-12.A property can ask Booking.com to cancel a booking with the guest's approval, so cancellations can include ones the property asked for.
In the Booking.com help:
This includes asking us to cancel a booking or mark a reservation as a no-show with the guest’s approval.
Making changes to a booking made at your property, read 2026-11-12.
How do I check it myself?
Open the overview of all your bookings in the extranet and look at which bookings were cancelled around the days the count jumped.
In the Booking.com help:
To effectively plan for the guests you can expect at your property, it’s possible to see an overview of all your bookings.
Managing guest reservations, read 2026-11-12.Check whether any guest was marked as a no-show by mistake, since Booking.com's partner help covers what to do when that happens.
In the Booking.com help:
Have you missed the reporting window or marked a guest as no-show incorrectly?
Reporting guests no-shows at your property, read 2026-11-12.
How does Booking.com work with Feder?
- Connect Booking.com to Feder and it joins your Wins apps.
- When you connect Booking.com, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Booking.com, one of your Wins apps. Feder only reads. It never changes anything in Booking.com.
What else goes wrong with these numbers?
- Why don't my Booking.com bookings match my commission invoice?Booking.com
- Why did my Booking.com reservations drop?Booking.com
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Booking.com help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.