Why is my Braintree revenue lower than expected?
The Braintree help pages give 3 common reasons. The first to rule out: A sale can be approved at first and still not go through, if the processor declines to settle it. Braintree calls this a settlement decline.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Braintree help pages give, and how to check each one yourself.
What causes it?
A sale can be approved at first and still not go through, if the processor declines to settle it. Braintree calls this a settlement decline.
In the Braintree help:
The processor declined to settle the sale or refund request, and the result is unsuccessful.
Statuses, read 2026-11-12.When a customer opens a chargeback with their bank, Braintree debits you the disputed amount.
In the Braintree help:
You will still be debited the disputed amount for all chargebacks
Disputing Chargebacks, read 2026-11-12.A payment that is already settling can no longer be voided, only refunded, so a sale undone after that point shows up as a refund.
In the Braintree help:
A transaction can't be voided once it reaches Settling status, but can be refunded.
Statuses, read 2026-11-12.
How do I check it myself?
Look for payments that have not fully settled yet before deciding a day came in short.
In the Braintree help:
The transaction has not yet fully settled.
Statuses, read 2026-11-12.Look for chargebacks opened around the days that dropped. Braintree gives you the chance to dispute a chargeback and win the funds back.
In the Braintree help:
If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds.
Disputing Chargebacks, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue from Braintree each day and compares each day with your own history.
- It tells you when revenue goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Braintree, which feeds Money. Feder only reads. It never changes anything in Braintree.
What else goes wrong with these numbers?
- Why did my Braintree revenue suddenly jump?Braintree
- Why did my Braintree successful payments drop?Braintree
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Braintree help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.