Why did my Braintree successful payments drop?
The Braintree help pages give 4 common reasons. The first to rule out: A payment can fail because the customer's bank refused it, which Braintree calls a processor decline.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Braintree help pages give, and how to check each one yourself.
What causes it?
A payment can fail because the customer's bank refused it, which Braintree calls a processor decline.
In the Braintree help:
A processor decline indicates that the customer’s bank has refused the transaction request.
Declines, read 2026-11-12.Braintree lists a bank's own fraud rules among the most common reasons a payment is declined.
In the Braintree help:
The bank's fraud rules blocked the transaction
Declines, read 2026-11-12.A payment that was authorized but never submitted for settlement can expire instead of becoming a sale.
In the Braintree help:
The transaction spent too much time in the Authorized status and was marked as expired.
Statuses, read 2026-11-12.A payment can fail because of an error between Braintree and the payment processor, not only because of the customer.
In the Braintree help:
An error occurred when sending the transaction to the processor.
Statuses, read 2026-11-12.
How do I check it myself?
Look at payments waiting for the next settlement batch as well as settled ones, so a day is not counted short while a batch is still on its way.
In the Braintree help:
The transaction has been submitted for settlement and will be included in the next settlement batch.
Statuses, read 2026-11-12.Look for voided transactions on the days that dropped. Braintree gives a voided transaction its own status, apart from settled ones.
In the Braintree help:
The transaction was voided.
Statuses, read 2026-11-12.
How would I know the day it starts?
- Feder reads your successful payments from Braintree each day and compares each day with your own history.
- It tells you when successful payments go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Braintree, which feeds Wins. Feder only reads. It never changes anything in Braintree.
What else goes wrong with these numbers?
- Why is my Braintree revenue lower than expected?Braintree
- Why did my Braintree revenue suddenly jump?Braintree
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Braintree help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.