Why are my orders not showing up in Commercetools?
The Commercetools help pages give 4 common reasons. The first to rule out: An order is usually created only once checkout is complete, so a cart left part way through checkout is not an order.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Commercetools help pages give, and how to check each one yourself.
What causes it?
An order is usually created only once checkout is complete, so a cart left part way through checkout is not an order.
In the Commercetools help:
An Order can be created from a Cart, usually after a checkout process has been completed.
Orders, read 2026-11-12.If your store creates orders after payment, a failed payment can mean no order is created at all.
In the Commercetools help:
If payment fails, no Order exists that needs to be canceled.
The checkout flow, read 2026-11-12.A cart without a shipping address can't be turned into an order.
In the Commercetools help:
The Cart must have a shipping address set, regardless of the TaxMode.
Orders, read 2026-11-12.Your store's own rules, such as a minimum order value or a stock check, can stop a cart from becoming an order.
In the Commercetools help:
The backend is the final authority for enforcing custom business logic, such as minimum order values, stock availability
The checkout flow, read 2026-11-12.
How do I check it myself?
Ask whoever runs your checkout whether order creation is returning errors, and whether failed attempts are tried again.
In the Commercetools help:
If any step fails (for example, `createOrderFromCart` returns an error), implement a retry strategy.
The checkout flow, read 2026-11-12.If order search shows nothing, check that the orders in your project have been indexed, since search needs that first.
In the Commercetools help:
Before you can start using the Order search feature, the Orders in your Project must be indexed.
Orders, read 2026-11-12.If a filtered order list looks short, review the filters you applied, since the order you apply them in changes what you see.
In the Commercetools help:
The sequence in which you apply filters impacts the final result.
Orders, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Commercetools each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Commercetools, which feeds Wins. Feder only reads. It never changes anything in Commercetools.
What else goes wrong with these numbers?
- Why did my Commercetools orders suddenly jump?Commercetools
- Why doesn't my Commercetools revenue match my order totals?Commercetools
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Commercetools help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.