Why did my Commercetools orders suddenly jump?
The Commercetools help pages give 3 common reasons. The first to rule out: Recurring Orders place orders on a schedule, so many reorders falling on the same day can lift the count.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Commercetools help pages give, and how to check each one yourself.
What causes it?
Recurring Orders place orders on a schedule, so many reorders falling on the same day can lift the count.
In the Commercetools help:
Once configured, orders are placed automatically for the Customer at the scheduled interval.
Recurring Orders, read 2026-11-12.Orders can be brought in from another system or project, so a move or bulk import can add many orders at once.
In the Commercetools help:
The Order Import API allows you to import existing Orders from a different system or a different Project.
Order Import, read 2026-11-12.The order date set on an imported order does not change when Commercetools records the order as created, so older orders brought in by an import can appear as created on the import day.
In the Commercetools help:
This value does not influence the createdAt or lastModifiedAt values of the Order created by the Order Import.
Order Import, read 2026-11-12.
How do I check it myself?
Look at when your Recurring Orders are next due. Each one records the date and time of its next order, so a cluster on one day can explain a jump.
In the Commercetools help:
Date and time (UTC) when the next Order will be created from this RecurringOrder.
Recurring Orders, read 2026-11-12.If you or your developer watch order messages, orders from a Recurring Order schedule carry their own message type, which sets them apart from orders placed at checkout.
In the Commercetools help:
the OrderCreatedFromRecurringOrder Message is generated instead of the OrderCreated Message.
Orders, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Commercetools each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Commercetools, which feeds Wins. Feder only reads. It never changes anything in Commercetools.
What else goes wrong with these numbers?
- Why are my orders not showing up in Commercetools?Commercetools
- Why doesn't my Commercetools revenue match my order totals?Commercetools
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Commercetools help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.