Why are my Elevio searches coming up empty?
The Elevio help pages give 3 common reasons. The first to rule out: Elevio says a search can come up empty for content you do have when that content is locked to certain users or pages.
What causes it?
Elevio says a search can come up empty for content you do have when that content is locked to certain users or pages.
In the Elevio help:
If you're finding terms under "Searches with no results" that you definitely have content for, make sure that the content is not locked down to certain users/pages.
Assistant Search Hit Rate, read 2026-11-12.Elevio says content that exists can still show as not found when the people searching for it cannot access it.
In the Elevio help:
Otherwise even though the content exists, it may still show up as "not found" because people on those pages are searching for it, but cannot access it.
Assistant Search Hit Rate, read 2026-11-12.Elevio says the words your users search with can differ from the words you use, even when your content coverage looks good.
In the Elevio help:
Even when you think you have good content coverage, this report is great to show you what terms your users are using, which might be different to the terms you're using.
Assistant Search Hit Rate, read 2026-11-12.
How do I check it myself?
Elevio can list the search terms that returned no results, so you can see exactly which searches came up empty.
In the Elevio help:
Search Misses - search terms that do not return results
Reporting Terminology, read 2026-11-12.Elevio's hit rate is the number of searches that found something divided by all searches, so you can see how often searches come up empty.
In the Elevio help:
Hit Rate - number of Search Hits / total number of searches
Reporting Terminology, read 2026-11-12.
How does Elevio work with Feder?
- Connect Elevio to Feder and it joins your Experience apps.
- When you connect Elevio, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Elevio, one of your Experience apps. Feder only reads. It never changes anything in Elevio.
What else goes wrong with these numbers?
- Why did my Elevio deflection rate suddenly drop?Elevio
- Why don't my Elevio views match my site traffic?Elevio
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Elevio help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.