Why don't my Elevio views match my site traffic?
The Elevio help pages give 4 common reasons. The first to rule out: Elevio says a page view is counted whenever a page with the Elevio Assistant installed loads.
What causes it?
Elevio says a page view is counted whenever a page with the Elevio Assistant installed loads.
In the Elevio help:
A page view occurs anytime a page is loaded that has the Elevio Assistant installed on it.
What is a page view?, read 2026-11-12.Elevio says that on a single page app each URL change also counts as a page view, so its count can be higher than another reporting tool such as Google Analytics.
In the Elevio help:
If your site is an SPA (single page app) the count may be higher than what you may see in some other reporting system like Google Analytics as each URL change will also incur a "page view".
What is a page view?, read 2026-11-12.Elevio says article and helper views are not part of its page view count.
In the Elevio help:
The number of times a user views an article or a helper is not included in the page view counts, there is no limit there.
What is a page view?, read 2026-11-12.Elevio says blocking certain IP addresses can keep your internal office usage out of the stats.
In the Elevio help:
This is useful when you need to exclude your internal office usage from the stats to keep it clean.
Blocking certain IP addresses from analytics, read 2026-11-12.
How do I check it myself?
Elevio's report on answers delivered can show which of your content was viewed the most in the date range you choose.
In the Elevio help:
The Answers Delivered report shows you for the chosen data range which of your content has been viewed the most.
Answers Delivered, read 2026-11-12.Elevio can show whether each article is getting most of its interaction through the Assistant or through your hosted knowledge base.
In the Elevio help:
You can also see from the chart and the corresponding table, where each of your articles is having its most interaction, whether that be via the Assistant or via your hosted Knowledge Base.
Answers Delivered, read 2026-11-12.
How does Elevio work with Feder?
- Connect Elevio to Feder and it joins your Experience apps.
- When you connect Elevio, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Elevio, one of your Experience apps. Feder only reads. It never changes anything in Elevio.
What else goes wrong with these numbers?
- Why did my Elevio deflection rate suddenly drop?Elevio
- Why are my Elevio searches coming up empty?Elevio
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Elevio help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.