Why is my FreeAgent income higher than expected?
The FreeAgent help pages give 3 common reasons. The first to rule out: Money paid into your bank counts as income in FreeAgent when it is explained as sales, even with no invoice behind it, so a payment that also settles an invoice can be counted twice.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the FreeAgent help pages give, and how to check each one yourself.
What causes it?
Money paid into your bank counts as income in FreeAgent when it is explained as sales, even with no invoice behind it, so a payment that also settles an invoice can be counted twice.
In the FreeAgent help:
To record the income, you'll need to explain the bank transaction paid into your bank account as ‘Sales’.
Record income without creating invoices, read 2026-11-12.Money moved between your own accounts has its own transfer type in FreeAgent, so a transfer explained as sales can raise your income by mistake.
In the FreeAgent help:
money being transferred from another bank account that you’ve set up in FreeAgent
Explain money received into your bank account, read 2026-11-12.A refund of something you paid for has its own refund type, so a refund explained as sales can show up as income.
In the FreeAgent help:
Select ‘Refund’ as the transaction ‘Type’ if the transaction relates to a refund for a cost of the business.
Explain money received into your bank account, read 2026-11-12.
How do I check it myself?
Check that money received for an invoice is explained as an invoice receipt and matched to that invoice, not explained as sales.
In the FreeAgent help:
Select ‘Invoice Receipt’ as the transaction ‘Type’ if the transaction relates to a payment for an invoice
Explain money received into your bank account, read 2026-11-12.Look at the bank money explained as sales around the jump and confirm none of it was a transfer, a refund or a payment for one of your invoices.
In the FreeAgent help:
income that you’ve received that is not related to an invoice that you’ve created in FreeAgent
Explain money received into your bank account, read 2026-11-12.
How would I know the day it starts?
- Feder reads your income from FreeAgent each day and compares each day with your own history.
- It tells you when income goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from FreeAgent, which feeds Money. Feder only reads. It never changes anything in FreeAgent.
What else goes wrong with these numbers?
- Why is my FreeAgent income lower than expected?FreeAgent
- Why doesn't my FreeAgent income match my card and online sales?FreeAgent
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the FreeAgent help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.