Why do my Front numbers for a teammate look wrong?
The Front help pages give 4 common reasons. The first to rule out: Any teammate who replies is counted for that reply, so numbers can land on someone who was not the assignee.
What causes it?
Any teammate who replies is counted for that reply, so numbers can land on someone who was not the assignee.
In the Front help:
The analytics track each teammate who replies in a conversation, regardless of the official assignee of the conversation.
Analytics FAQs & topics, read 2026-11-12.Once a conversation is no longer assigned to a teammate, their reply and reaction times on it stop building up.
In the Front help:
Thus, you will not personally accrue reply or reaction times because the conversation is not assigned to you anymore.
Analytics FAQs & topics, read 2026-11-12.A teammate who was removed can drop out of the filter list, so their past work is harder to pick out by name.
In the Front help:
Names of blocked or deleted teammates will no longer appear in the Teammates filter when creating a report.
Analytics FAQs & topics, read 2026-11-12.Tasks are counted and internal discussions are not, so a teammate's numbers can rise with task work and stay flat with discussion work.
In the Front help:
Front's internal discussions are not currently counted in analytics, while tasks are counted.
Analytics FAQs & topics, read 2026-11-12.
How do I check it myself?
Open the conversations behind a teammate's number and read their timelines to see who replied and when.
In the Front help:
Click on any conversation in the metric details to see the specific conversation timeline.
Analytics metric details & conversation timeline, read 2026-11-12.Keep a copy of the metric details to compare with a later read of the same period.
In the Front help:
You are also able to export your metric details.
Analytics metric details & conversation timeline, read 2026-11-12.
How does Front work with Feder?
- Connect Front to Feder and it joins your Experience apps.
- When you connect Front, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Front, one of your Experience apps. Feder only reads. It never changes anything in Front.
What else goes wrong with these numbers?
- Why did my CSAT score drop in Front?Front
- Why did my reply time change in Front?Front
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Front help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.