Why did my reply time change in Front?
The Front help pages give 4 common reasons. The first to rule out: Tagging conversations after the fact can change what a report counts, as Front explains, so past numbers can move.
What causes it?
Tagging conversations after the fact can change what a report counts, as Front explains, so past numbers can move.
In the Front help:
If you add or remove a tag after running a report, the metrics values may change as a result.
Analytics FAQs & topics, read 2026-11-12.Merging conversations can reorder their messages, which can change the reply time Front calculates for them.
In the Front help:
Metrics such as reply times could also change following a merge if the message order changes in the new merged thread.
Analytics FAQs & topics, read 2026-11-12.Automatic replies are not counted as replies, so a team that leans on them can show longer reply times than customers notice.
In the Front help:
Auto-replies are ignored by the analytics; they do not count as a reply and do not generate a reply time.
Analytics FAQs & topics, read 2026-11-12.A week read before it ends can differ from the same week read later, so compare whole periods.
In the Front help:
If you run a report in the middle of the week, your Archived conversations count may look different once the week finishes.
Analytics FAQs & topics, read 2026-11-12.
How do I check it myself?
If an inbox was moved to another workspace, look for its past numbers in the new workspace.
In the Front help:
If you need to see analytics on the past data before the move, you would check in the new workspace.
Analytics FAQs & topics, read 2026-11-12.Check which inboxes the report is filtered to, since Front advises care with those filters.
In the Front help:
Be careful when using inbox filters at the top of your report.
Workload report, read 2026-11-12.
How does Front work with Feder?
- Connect Front to Feder and it joins your Experience apps.
- When you connect Front, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Front, one of your Experience apps. Feder only reads. It never changes anything in Front.
What else goes wrong with these numbers?
- Why did my CSAT score drop in Front?Front
- Why do my Front numbers for a teammate look wrong?Front
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Front help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.