Why did my won deals change in Insightly?
The Insightly CRM help pages give 4 common reasons. The first to rule out: Setting a deal to Won updates its actual close date, so marking an older deal as Won again can move it to a newer date.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Insightly CRM help pages give, and how to check each one yourself.
What causes it?
Setting a deal to Won updates its actual close date, so marking an older deal as Won again can move it to a newer date.
In the Insightly CRM help:
Using the Suspended state instead of Won prevents the Actual Close Date field from being updated on the opportunity.
How to set up opportunity state reasons, read 2026-11-12.Turning an opportunity into a project marks it as Won, so won counts can rise on days when many projects are created.
In the Insightly CRM help:
The opportunity status will change to Won.
What are Opportunities?, read 2026-11-12.Imported deals can be deleted and imported again, so won totals can dip and come back while an import is being redone.
In the Insightly CRM help:
You can always delete recently imported records if you'd like to import them over again.
Importing overview and tips, read 2026-11-12.Deal states can be changed in bulk through an import, so a won count can shift all at once after one.
In the Insightly CRM help:
When updating an opportunity's state via import, the new state Reason field will be set to null.
Importing overview and tips, read 2026-11-12.
How do I check it myself?
Look at the history of edits on your deals to see who changed a deal and when, around the day the won figure moved.
In the Insightly CRM help:
The report is grouped by opportunity and displays who edited the opportunity as well as the date and time of their edit.
What is the Opportunity History Report?, read 2026-11-12.Open a list of your won deals and compare its total with the figure you expected.
In the Insightly CRM help:
The total value displays at the top of any list of opportunities and can also be included in reports.
What are Opportunities?, read 2026-11-12.
How does Insightly CRM work with Feder?
- Connect Insightly CRM to Feder and it joins your Wins apps.
- When you connect Insightly CRM, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Insightly CRM, one of your Wins apps. Feder only reads. It never changes anything in Insightly CRM.
What else goes wrong with these numbers?
- Why did deals disappear from Insightly?Insightly CRM
- Why do my Insightly won deals differ between people or reports?Insightly CRM
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Insightly CRM help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.