Why aren't my lemlist replies being counted?
The lemlist help pages give 5 common reasons. The first to rule out: Automatic replies, such as out-of-office messages, are not counted as replies.
What causes it?
Automatic replies, such as out-of-office messages, are not counted as replies.
In the lemlist help:
Auto-replies and out-of-office messages aren't tracked.
Fix replies not being tracked, read 2026-11-12.Some other tools, such as certain CRMs and email signature add-ons, change hidden details in your emails that lemlist needs, so replies are missed.
In the lemlist help:
Tools that strip or rewrite email headers (some CRMs, signature add-ons) remove metadata required for tracking.
Fix replies not being tracked, read 2026-11-12.If a lead writes you a brand new email instead of replying to yours, it is not counted as a reply.
In the lemlist help:
Replies where the recipient creates a new email instead of replying in the same thread
Fix replies not being tracked, read 2026-11-12.If a reply is deleted or moved out of the inbox before lemlist picks it up, it is not counted.
In the lemlist help:
Deleting or moving it before it's processed prevents tracking.
Fix replies not being tracked, read 2026-11-12.If reply tracking was off and later turned on, replies that came in while it was off are not counted afterwards.
In the lemlist help:
Replies sent before you enabled tracking (no retroactive tracking)
Fix replies not being tracked, read 2026-11-12.
How do I check it myself?
Give a new reply up to half an hour to show up before treating it as missing.
In the lemlist help:
It can take up to 30 minutes after a reply arrives for lemlist to log it.
Fix replies not being tracked, read 2026-11-12.If you or a filter move replies out of the inbox, wait at least half an hour so lemlist can log them first.
In the lemlist help:
Keep replies in inbox for at least 30 minutes
Fix replies not being tracked, read 2026-11-12.Check whether any other tool connected to your mailbox changes your emails, and turn it off if replies are being missed.
In the lemlist help:
Disable any third-party tools that modify email headers.
Fix replies not being tracked, read 2026-11-12.
How would I know the day it starts?
- Feder reads your email replies and your emails sent from lemlist each day and compares each day with your own history.
- It does not check how each reply was matched to a lead. It tells you when replies go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from lemlist, which feeds Interest. Feder only reads. It never changes anything in lemlist.
What else goes wrong with these numbers?
- Why did my lemlist emails sent drop?lemlist
- Why did my lemlist replies drop?lemlist
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the lemlist help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.