Why doesn't my Lightspeed Retail revenue match my register closure?
The Lightspeed Retail (X-Series) help pages give 3 common reasons. The first to rule out: Lightspeed counts revenue without tax, so it reads lower than the payments taken at the register, which include tax.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Lightspeed Retail (X-Series) help pages give, and how to check each one yourself.
What causes it?
Lightspeed counts revenue without tax, so it reads lower than the payments taken at the register, which include tax.
In the Lightspeed Retail (X-Series) help:
No - the revenue in the Sales Report does not include tax.
Does the revenue in Sales Report include tax?, read 2026-11-12.A payment can land on a sale from an earlier register closure, so the money taken in one closure can belong to an older sale.
In the Lightspeed Retail (X-Series) help:
Payments can be applied to sales created during other register closures.
Using the register closure report, read 2026-11-12.A register closure counts everything between the time the register opened and closed, so its totals follow the register's hours rather than the calendar day.
In the Lightspeed Retail (X-Series) help:
All sales, payments, and returns done in between the open and close time on that register
Using the register closure report, read 2026-11-12.
How do I check it myself?
Compare revenue with the total payments in the register closure, broken down by payment type, keeping tax in mind.
In the Lightspeed Retail (X-Series) help:
Payments: The total payments applied against sales during the register and a breakdown of payments received by payment type
Using the register closure report, read 2026-11-12.Check that the counted totals for each payment type were confirmed against the expected totals when the register was closed.
In the Lightspeed Retail (X-Series) help:
you add up and confirm your totals by payment type against the expected totals listed on the register closure.
Using the register closure report, read 2026-11-12.
How would I know the day it starts?
- Feder reads your sales closed and your revenue from Lightspeed Retail each day and compares each day with your own history.
- It tells you when sales closed go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Lightspeed Retail (X-Series), which feeds Money. Feder only reads. It never changes anything in Lightspeed Retail (X-Series).
What else goes wrong with these numbers?
- Why did my Lightspeed Retail revenue drop when my number of sales didn't?Lightspeed Retail (X-Series)
- Why are sales missing from my Lightspeed Retail sales history?Lightspeed Retail (X-Series)
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Lightspeed Retail (X-Series) help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.