Why does my Metabase chart show a different visit count than my database?
The Metabase help pages give 4 common reasons. The first to rule out: When the database stores dates without time zone information, a visit can land on a different day in Metabase than in the source.
What causes it?
When the database stores dates without time zone information, a visit can land on a different day in Metabase than in the source.
In the Metabase help:
Your database is using date/time columns without any timezone information.
Timezones | Metabase Documentation, read 2026-11-12.If the server running Metabase uses a different time zone from the chosen report time zone, daily counts can shift.
In the Metabase help:
Your JVM timezone is different from your Metabase Report Timezone choice.
Timezones | Metabase Documentation, read 2026-11-12.A filter on a question limits the rows it counts, so a new or changed filter can lower the total.
In the Metabase help:
You can add filters to restrict the data you retrieve.
The query builder | Metabase Documentation, read 2026-11-12.A row limit step caps how many rows a question returns, which can cut a count short.
In the Metabase help:
The row limit step lets you cap how many rows you want from the previous results.
The query builder | Metabase Documentation, read 2026-11-12.
How do I check it myself?
Check that the date columns in your database carry time zone information.
In the Metabase help:
Make sure all of your database columns are properly setup to include time zone awareness.
Timezones | Metabase Documentation, read 2026-11-12.Preview each step of a question to see which step changes the count.
In the Metabase help:
that shows you the first 10 rows of the results of your question up to that step.
The query builder | Metabase Documentation, read 2026-11-12.
How does Metabase work with Feder?
- Connect Metabase to Feder and it joins your Visits apps.
- When you connect Metabase, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Metabase, one of your Visits apps. Feder only reads. It never changes anything in Metabase.
What else goes wrong with these numbers?
- Why does my Metabase dashboard filter show the wrong number of visits?Metabase
- Why do my weekly visits in Metabase look different on the dashboard?Metabase
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Metabase help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.