Why don't my weekly or quarterly visit totals in Omni line up with my calendar?
The Omni help pages give 4 common reasons. The first to rule out: The day a week starts on can be set for the whole model, for a topic or for a single date field, and the most specific setting wins, so two charts can split the same days into different weeks.
What causes it?
The day a week starts on can be set for the whole model, for a topic or for a single date field, and the most specific setting wins, so two charts can split the same days into different weeks.
In the Omni help:
When set at more than one level, the most specific setting is applied: dimension overrides topic, and topic overrides model.
week_start_day - Model files, read 2026-11-12.If a fiscal calendar is set, the month offset moves fiscal periods away from the standard calendar, so a fiscal quarter or year can cover different months than the calendar one.
In the Omni help:
A positive month offset will set the fiscal calendar in front of the Gregorian calendar date.
fiscal_month_offset - Model files, read 2026-11-12.If someone adds a custom calendar, such as a retail calendar, saved charts that use that date field can show different totals from then on.
In the Omni help:
A custom calendar changes the results of saved content that uses the dimension.
Set up a custom calendar, read 2026-11-12.With a custom calendar on a date field, a this-quarter filter or a period-over-period comparison follows that calendar's quarter, not the standard one.
In the Omni help:
A this quarter filter or a period-over-period comparison now uses the calendar's quarter.
Set up a custom calendar, read 2026-11-12.
How do I check it myself?
If a custom calendar is set up, run a this-quarter query and see whether it returns the custom calendar's quarter or the standard calendar quarter.
In the Omni help:
The query should return the current retail quarter, not the Gregorian quarter.
Set up a custom calendar, read 2026-11-12.Look at the query's full setup, including its fields, filters and period comparison settings, to see which dates each total covers.
In the Omni help:
The Query structure section in the inspector displays the complete query configuration:
Workbook inspector, read 2026-11-12.
How does Omni work with Feder?
- Connect Omni to Feder and it joins your Visits apps.
- When you connect Omni, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Omni, one of your Visits apps. Feder only reads. It never changes anything in Omni.
What else goes wrong with these numbers?
- Why does my Omni dashboard show a different daily count than my database?Omni
- Why does my GA4 event count look doubled for the latest day in Omni?Omni
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Omni help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.