Why does my Omni dashboard show a different daily count than my database?

What causes it?

1. Relative date filters such as today or yesterday follow the query time zone, so the day they cover can differ from the database's day.

   In the Omni help: This also applies to filters with references to relative times and dates, such as today, yesterday, and so on. Understanding timezone conversion & connection settings, read 2026-11-12.

2. When per-user time zones are on, two people can see different daily numbers for the same query.

   In the Omni help: If enabled, individual users' Query Timezone setting will be used as the query timezone for the connection. Understanding timezone conversion & connection settings, read 2026-11-12.

3. When a join repeats rows, counts can come out too high unless the join relationships are set correctly.

   In the Omni help: Join relationships are used to ensure correctness of counts when joins may fan the result set Building point-and-click queries, read 2026-11-12.

How do I check it myself?

1. Rerun the query without the cache to see whether a fresh read changes the number.

   In the Omni help: The query cache can be cleared on an ad hoc basis: Improving query performance with caching, read 2026-11-12.

2. Check the exact date period a results table covers before comparing it with another tool.

   In the Omni help: Users will be able to see more exact period parameters in the information icon on the results table. Building point-and-click queries, read 2026-11-12.

How does Omni work with Feder?

• Connect Omni to Feder and it joins your Visits apps.
• When you connect Omni, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in Omni, one of your Visits apps. Feder only reads. It never changes anything in Omni.

What else goes wrong with these numbers?

• Why does my GA4 event count look doubled for the latest day in Omni?Omni
• Why don't my weekly or quarterly visit totals in Omni line up with my calendar?Omni
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the Omni help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.