Why didn't my Planning Center form signups add new people?
The Planning Center help pages give 3 common reasons. The first to rule out: When someone already in your database fills in a form, their profile is updated, so they are not a new person.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Planning Center help pages give, and how to check each one yourself.
What causes it?
When someone already in your database fills in a form, their profile is updated, so they are not a new person.
In the Planning Center help:
Profile fields update a person's profile with the information they submit.
Forms overview, read 2026-11-12.People who are logged in when they fill in a form are matched to the profile they already have.
In the Planning Center help:
The updates are automatically applied if they're logged in to Church Center when they submit the form.
Forms overview, read 2026-11-12.A form that has been archived can no longer be filled in, so it brings in no one.
In the Planning Center help:
Once archived, the form is no longer publicly accessible and is moved to the archive.
Forms overview, read 2026-11-12.
How do I check it myself?
Check whether the form was archived. An archived form can be brought back.
In the Planning Center help:
Archived forms are always available to unarchive and can be found using the Archived view on the left of the Forms page.
Forms overview, read 2026-11-12.Review submissions marked as spam in case real people were caught.
In the Planning Center help:
Review submissions that have been marked as spam
Forms overview, read 2026-11-12.
How would I know the day it starts?
- Feder reads the new people added in Planning Center each day and compares each day with your own history.
- It tells you when new people go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Planning Center Online, which feeds Wins. Feder only reads. It never changes anything in Planning Center Online.
What else goes wrong with these numbers?
- Why did my new people count change in Planning Center?Planning Center
- Why did new people suddenly jump in Planning Center?Planning Center
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Planning Center help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.