Why don't my Recharge charges match my orders?
The Recharge help pages give 3 common reasons. The first to rule out: One prepaid charge can stand behind several orders, so a count of charges and a count of orders can differ on purpose.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Recharge help pages give, and how to check each one yourself.
What causes it?
One prepaid charge can stand behind several orders, so a count of charges and a count of orders can differ on purpose.
In the Recharge help:
A Charge is linked to its corresponding Orders (one Order for pay as you go subscriptions and several for pre-paid).
Recharge API Reference: Charges, read 2026-11-12.Recharge keeps upcoming charges as well as processed ones, so a list of charges can include payments that have not happened yet.
In the Recharge help:
It can be a transaction that was processed already or the representation of an upcoming transaction.
Recharge API Reference: Charges, read 2026-11-12.A charge that has not succeeded yet, or failed, has no order, so orders can trail charges.
In the Recharge help:
Orders are created once the corresponding Charge is successful.
Recharge API Reference: Charges, read 2026-11-12.
How do I check it myself?
Leave queued charges out when you compare past days with your orders, since they have not been processed yet.
In the Recharge help:
The upcoming order has not processed yet.
Viewing order information in the merchant portal, read 2026-11-12.Compare successful charges with your orders, and expect prepaid charges to account for more than one order each.
In the Recharge help:
The order was placed and charged correctly.
Viewing order information in the merchant portal, read 2026-11-12.
How would I know the day it starts?
- Feder reads your subscription revenue and your subscription charges from Recharge each day and compares each day with your own history.
- It tells you when subscription charges go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Recharge, which feeds Wins. Feder only reads. It never changes anything in Recharge.
What else goes wrong with these numbers?
- Why did my Recharge charges move to a different day?Recharge
- Why did my Recharge subscription revenue drop?Recharge
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Recharge help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.