Why aren't my Reply.io replies being counted?
The Reply.io help pages give 3 common reasons. The first to rule out: A reply from a contact who is paused in a sequence is not tracked, so it can be missing from your reply count.
What causes it?
A reply from a contact who is paused in a sequence is not tracked, so it can be missing from your reply count.
In the Reply.io help:
Replies are not tracked for Paused contacts.
Contact statuses, read 2026-11-12.For a Microsoft mailbox, Reply.io reads replies over IMAP, so replies can go uncounted if IMAP is off for that mailbox.
In the Reply.io help:
Reply sends emails through Microsoft's API and reads replies over IMAP, so IMAP must be on for the mailbox.
Step #1: Connecting an email account, read 2026-11-12.Automatic out of office answers get their own status, so they are kept apart from real replies.
In the Reply.io help:
The system assigns this status when it detects an auto-reply with the out of office key words.
Contact statuses, read 2026-11-12.
How do I check it myself?
The sequence figure counts emails replied to. Compare it with the replies in your inbox for the same days.
In the Reply.io help:
Number of emails replied to
Get stats for all sequences, read 2026-11-12.Check whether contacts who replied were also finished in the sequence, which usually happens together.
In the Reply.io help:
The Replied status usually comes together with the Finished status.
Contact statuses, read 2026-11-12.
How would I know the day it starts?
- Feder reads your email replies from Reply.io each day and compares each day with your own history.
- It tells you when replies go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Reply.io, which feeds Interest. Feder only reads. It never changes anything in Reply.io.
What else goes wrong with these numbers?
- Why did my emails delivered drop in Reply.io?Reply.io
- Why did my Reply.io sequence stop sending emails?Reply.io
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Reply.io help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.