Why did my RocketReach lookups suddenly stop?

What causes it?

1. A payment that keeps failing can end the subscription on its own.

   In the RocketReach help: If the payment continues to fail, eventually your subscription will automatically cancel due to the overdue invoice. I see the message "Payment is past due", read 2026-11-12.

2. When a subscription cancels, its unused credits are lost straight away, so no lookups can be made with them.

   In the RocketReach help: Upon cancelation, any unused credits will immediately be forfeited and you will also lose access to saved contacts. I see the message "Payment is past due", read 2026-11-12.

3. Rate limits cap how many lookups can be made in a stretch of time, so lookups can be held back once a limit is reached.

   In the RocketReach help: Rate limits define how many searches, lookups, or API actions can be completed within a certain period of time. Understanding Fair Usage and Rate Limits on RocketReach, read 2026-11-12.

4. Rate limits reset on their own after a rolling window, so a pause caused by a limit can end without any change on your side.

   In the RocketReach help: Limits reset automatically based on rolling time windows (minute, hour, day, month). Understanding Fair Usage and Rate Limits on RocketReach, read 2026-11-12.

How do I check it myself?

1. Check whether RocketReach is showing a message that your payment is past due, which means recent charges have failed.

   In the RocketReach help: You see this message when recent charges on your credit card (or PayPal account) have failed. I see the message "Payment is past due", read 2026-11-12.

2. Check your remaining credits and the date the next credits are due, to see whether lookups stopped because credits ran out.

   In the RocketReach help: You can also see the scheduled date for when you will receive more credits. How many credits do I have left?, read 2026-11-12.

3. If you pay for lookups but are told you have none left, check that you are signed in to the right account.

   In the RocketReach help: Go to the Account Settings page and confirm you're signed in to the correct account. I'm seeing the message 'You're out of contact lookups', read 2026-11-12.

How does RocketReach work with Feder?

• Connect RocketReach to Feder and it joins your Interest apps.
• When you connect RocketReach, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in RocketReach, one of your Interest apps. Feder only reads. It never changes anything in RocketReach.

What else goes wrong with these numbers?

• Why is RocketReach finding fewer contacts?RocketReach
• Why did my RocketReach lookups jump?RocketReach
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the RocketReach help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.