Why are my orders not showing up in Sellercloud?
The Sellercloud help pages give 4 common reasons. The first to rule out: Orders can take a little time to show after they are downloaded from a channel.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Sellercloud help pages give, and how to check each one yourself.
What causes it?
Orders can take a little time to show after they are downloaded from a channel.
In the Sellercloud help:
Note that the orders may not be visible right away.
Download Orders From a Channel, read 2026-11-12.If something stops the automatic download from a channel, orders from that channel can stop coming in.
In the Sellercloud help:
It can also be a helpful backup option if something prevents the default automatic order download.
Download Orders From a Channel, read 2026-11-12.Some channel connections can't download orders on their own, so their orders arrive only when they are downloaded by hand.
In the Sellercloud help:
or as a regular way to import orders for an integration where you can’t download orders automatically.
Download Orders From a Channel, read 2026-11-12.An order whose channel order ID was already imported is treated as a duplicate, so it does not come in a second time.
In the Sellercloud help:
When downloading orders, Sellercloud cross-checks the list of channel order IDs being imported with the already imported channel order IDs to prevent importing duplicate orders.
Download Orders From a Channel, read 2026-11-12.
How do I check it myself?
If a channel's orders look short, a manual download for the missing dates can bring them in.
In the Sellercloud help:
However, in some cases, you may have to manually download orders from a channel.
Download Orders From a Channel, read 2026-11-12.If one order came in wrong, it can be downloaded again once the earlier copy with the same ID is removed.
In the Sellercloud help:
To re-download an order, delete the previously imported order with the same ID.
Download Orders From a Channel, read 2026-11-12.
How would I know the day it starts?
- Feder reads the orders placed in Sellercloud each day and compares each day with your own history.
- It tells you when orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Sellercloud, which feeds Wins. Feder only reads. It never changes anything in Sellercloud.
What else goes wrong with these numbers?
- Why doesn't my Sellercloud order count match my sales channel?Sellercloud
- Why doesn't my Sellercloud revenue match Amazon?Sellercloud
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Sellercloud help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.