Why are my SHOPLINE orders not showing as paid?
The SHOPLINE help pages give 4 common reasons. The first to rule out: An order can come in before the buyer's payment does, and it only counts as paid once the payment is received.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the SHOPLINE help pages give, and how to check each one yourself.
What causes it?
An order can come in before the buyer's payment does, and it only counts as paid once the payment is received.
In the SHOPLINE help:
The "Unpaid" payment status indicates that the buyer's payment for the order has not been received.
Introduction to Order Management, read 2026-11-12.A payment the customer has completed can wait for your confirmation before the order shows as paid.
In the SHOPLINE help:
The "Authorized" status is assigned when the payment has been completed by the customer and is awaiting confirmation from the merchant.
Introduction to Order Management, read 2026-11-12.Editing an order so it costs more than the buyer paid can move it from paid to partially paid.
In the SHOPLINE help:
The "Partially paid" status is assigned when the store edits an order, and the new order amount exceeds the buyer's payment.
Introduction to Order Management, read 2026-11-12.Once an order is canceled it can no longer be paid, so canceled orders can lower your paid orders.
In the SHOPLINE help:
A canceled order can no longer be paid for or shipped, but any funds paid by the buyer can still be refunded.
Introduction to Order Management, read 2026-11-12.
How do I check it myself?
Filter your orders by payment status to see which ones are still unpaid, authorized or partially paid.
In the SHOPLINE help:
For efficient order filtering, you can utilize order-related statuses.
Introduction to Order Management, read 2026-11-12.If a paid order you expect is missing from your order list, check archived orders, since archived orders are left out of the list.
In the SHOPLINE help:
You can choose a filter to view archived orders and unarchive them if you wish to make them visible again.
Introduction to Order Management, read 2026-11-12.
How would I know the day it starts?
- Feder reads your paid orders from SHOPLINE each day and compares each day with your own history.
- It tells you when paid orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from SHOPLINE, which feeds Wins. Feder only reads. It never changes anything in SHOPLINE.
What else goes wrong with these numbers?
- Why did my SHOPLINE sales suddenly drop?SHOPLINE
- Why don't my SHOPLINE sales match Google Analytics or my ad platforms?SHOPLINE
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the SHOPLINE help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.