Why did my Skio subscription orders drop?
The Skio help pages give 5 common reasons. The first to rule out: When a renewal payment fails, the subscription waits while the payment is retried, and no order is placed until it succeeds.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Skio help pages give, and how to check each one yourself.
What causes it?
When a renewal payment fails, the subscription waits while the payment is retried, and no order is placed until it succeeds.
In the Skio help:
A subscription that entered dunning after a payment attempt was unsuccessful and is in the retry cycle.
What do Active, Failed, Paused, and Cancelled mean?, read 2026-11-12.Customers or your team can pause subscriptions, and paused subscriptions place no orders until they resume.
In the Skio help:
A subscription temporarily stopped by the customer or merchant with no orders processing until resumed.
What do Active, Failed, Paused, and Cancelled mean?, read 2026-11-12.Cancellations, including ones that happen after every payment retry fails, can lower subscription orders.
In the Skio help:
A subscription terminated by the customer, merchant, or automatically after all payment retries failed.
What do Active, Failed, Paused, and Cancelled mean?, read 2026-11-12.When everything in a subscription is out of stock, that renewal can be skipped, so no order is placed.
In the Skio help:
If all items are out of stock, billing is skipped entirely.
Payment and billing errors, read 2026-11-12.Customers can skip their next order, which moves their next billing date later, so fewer orders can fall on a given day.
In the Skio help:
Skip: skip the next charge and move the billing cycle forward
Subscription Management, read 2026-11-12.
How do I check it myself?
Look at how many subscriptions are paused or failed now compared with before the drop.
In the Skio help:
Use the status tabs to show only Active, Paused, Failed, 3DS Error or Under Review subscriptions.
Subscription Management, read 2026-11-12.Check stock on your subscription products, since a renewal skipped for stock does not show up as a failed payment.
In the Skio help:
No charge is made, no failure email is sent, and the subscription won't appear in the Failed tab.
Payment and billing errors, read 2026-11-12.
How would I know the day it starts?
- Feder reads your subscription orders from Skio each day and compares each day with your own history.
- It tells you when subscription orders go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Skio, which feeds Wins. Feder only reads. It never changes anything in Skio.
What else goes wrong with these numbers?
- Why did my Skio subscription orders suddenly jump?Skio
- Why are my Skio subscription payments failing?Skio
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Skio help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.