Why did my Zendesk Sell new deals go down for days that already passed?
The Zendesk Sell help pages give 3 common reasons. The first to rule out: Deals deleted to clean up the account no longer count, so the number of new deals on the days they were added can go down.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Zendesk Sell help pages give, and how to check each one yourself.
What causes it?
Deals deleted to clean up the account no longer count, so the number of new deals on the days they were added can go down.
In the Zendesk Sell help:
You can delete deals in your Zendesk Sell account if they’re no longer needed
Deleting deals, read 2026-11-12.A cleanup that deletes many deals at once can lower past new deal counts in one go.
In the Zendesk Sell help:
You can also delete multiple deals at one time using the Table view in the Deals page.
Deleting deals, read 2026-11-12.Deals selected in a smart list can be deleted together, which can remove deals from many past days.
In the Zendesk Sell help:
Delete - deletes the selected items
Using smart lists to bulk update and take action on your leads, contacts, and deals, read 2026-11-12.
How do I check it myself?
Use the date each deal was added to list the deals for a day, and compare that list with what you remember for that day.
In the Zendesk Sell help:
a lead, contact, or deal was created.
Sales smart list fields reference, read 2026-11-12.Contacts stay after their deal is deleted, so look at recent contacts to spot deals that may have been removed.
In the Zendesk Sell help:
Note: Deleting a deal does not also delete the contacts that are associated with it.
Deleting deals, read 2026-11-12.
How would I know the day it starts?
- Feder reads your new deals from Zendesk Sell each day and compares each day with your own history.
- It tells you when new deals go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Zendesk Sell, which feeds Wins. Feder only reads. It never changes anything in Zendesk Sell.
What else goes wrong with these numbers?
- Why did new deals drop in Zendesk Sell?Zendesk Sell
- Why did new deals suddenly jump in Zendesk Sell?Zendesk Sell
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Zendesk Sell help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.