Why did new deals drop in Zendesk Sell?
The Zendesk Sell help pages give 4 common reasons. The first to rule out: A teammate who has not been added to a pipeline cannot create deals there, so new deals can stall when someone joins or moves teams.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Zendesk Sell help pages give, and how to check each one yourself.
What causes it?
A teammate who has not been added to a pipeline cannot create deals there, so new deals can stall when someone joins or moves teams.
In the Zendesk Sell help:
Only users that you add to a pipeline can create deals within that pipeline.
Working with multiple sales pipelines in Sell, read 2026-11-12.Converting a lead does not always add a deal. If your team converts leads without adding one, fewer new deals show up.
In the Zendesk Sell help:
At this stage, you can also create a new deal for the converted lead and create a task for it, such as follow-up with the potential customer.
Converting leads in Sell, read 2026-11-12.Imported deals with no added date are dated the day of the import, so a big import can make one day look busy and the days after it look quiet.
In the Zendesk Sell help:
If you don't include information for the Owner of the deal, or Added on, then the two fields will be added with default values (current user, current date).
Importing deals using a CSV file, read 2026-11-12.Undoing an import removes the deals it created along with their contacts.
In the Zendesk Sell help:
If you create a contact and a deal at the same time through a CSV import, and then revert the import, both the contact and the deal will be deleted.
Importing deals using a CSV file, read 2026-11-12.
How do I check it myself?
If you can only see your own deals, you see fewer new deals than the whole team added. Ask someone with wider access to compare.
In the Zendesk Sell help:
If a user is limited to seeing their own deals, for example, they’ll only be able to view and create deals they own within any pipelines they’re added to.
Working with multiple sales pipelines in Sell, read 2026-11-12.Check whether deals were moved to another pipeline, since reports count each deal only in the pipeline it sits in now.
In the Zendesk Sell help:
The reporting section of your Sell account will always display statistics for deals within their current pipelines only.
Working with multiple sales pipelines in Sell, read 2026-11-12.
How would I know the day it starts?
- Feder reads your new deals from Zendesk Sell each day and compares each day with your own history.
- It tells you when new deals go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Zendesk Sell, which feeds Wins. Feder only reads. It never changes anything in Zendesk Sell.
What else goes wrong with these numbers?
- Why did my Zendesk Sell new deals go down for days that already passed?Zendesk Sell
- Why did new deals suddenly jump in Zendesk Sell?Zendesk Sell
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Zendesk Sell help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.