Why aren't new orders showing in Adobe Commerce?
The Adobe Commerce help pages give 3 common reasons. The first to rule out: When the order list is set to update on a schedule, new orders appear only after the next scheduled run, so they can show up late.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Adobe Commerce help pages give, and how to check each one yourself.
What causes it?
When the order list is set to update on a schedule, new orders appear only after the next scheduled run, so they can show up late.
In the Adobe Commerce help:
When enabled, any updates take place only during the scheduled cron job.
Scheduled order operations, read 2026-11-12.Older orders can move out of the main order list into the archive, so they can look missing.
In the Adobe Commerce help:
Your store can be configured to archive orders, invoices, shipments, and credit memos after a set number of days.
Archive orders, read 2026-11-12.A filter left on in the order list can hide orders that are there.
In the Adobe Commerce help:
Defines a set of search parameters used to filter the records that appear in the grid.
Orders, read 2026-11-12.
How do I check it myself?
Ask whoever runs your store to check that scheduled jobs are running, since the order list waits on them when updates are scheduled.
In the Adobe Commerce help:
For best results, Cron should be configured to run once every minute.
Scheduled order operations, read 2026-11-12.Look in the archive for older orders before you count them as lost.
In the Adobe Commerce help:
Archived orders are not deleted and remain available from the Admin.
Archive orders, read 2026-11-12.If you run more than one store, check which store the order list is showing.
In the Adobe Commerce help:
Filters the search by website, store, or store view where the order was placed.
Orders, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and orders placed from Adobe Commerce each day and compares each day with your own history.
- It tells you when orders go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Adobe Commerce, which feeds Wins. Feder only reads. It never changes anything in Adobe Commerce.
What else goes wrong with these numbers?
- Why are my Adobe Commerce orders getting canceled?Adobe Commerce
- Why doesn't my Adobe Commerce sales report match my orders?Adobe Commerce
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Adobe Commerce help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.