Why are my Adobe Commerce orders getting canceled?
The Adobe Commerce help pages give 4 common reasons. The first to rule out: Orders can be canceled by someone on your team, and with some payment methods they can be canceled when the customer does not finish paying in time.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Adobe Commerce help pages give, and how to check each one yourself.
What causes it?
Orders can be canceled by someone on your team, and with some payment methods they can be canceled when the customer does not finish paying in time.
In the Adobe Commerce help:
This status is assigned manually in the Admin or, for some payment gateways, when the customer does not pay within the specified time.
Order status, read 2026-11-12.If your store lets shoppers cancel their own orders, customers can cancel some orders themselves after placing them.
In the Adobe Commerce help:
When enabled, you can cancel an order directly from the customer’s account.
Allow cancel order, read 2026-11-12.A payment gateway can flag an order as suspected fraud, so it may not move ahead like a normal order.
In the Adobe Commerce help:
Sometimes orders paid via PayPal or another payment gateway are marked as Suspected Fraud.
Order status, read 2026-11-12.An order flagged as suspected fraud has no invoice, so it can look unfinished next to your other orders.
In the Adobe Commerce help:
This status means that the order does not have an invoice issued, and the confirmation email is also not sent.
Order status, read 2026-11-12.
How do I check it myself?
An order waiting on payment can still move ahead once the customer pays, so give recent pending orders time before counting them as lost.
In the Adobe Commerce help:
This status changes when customer pays.
Order status, read 2026-11-12.Check how long your store keeps orders that are waiting on payment, since a store setting decides how long they stay pending.
In the Adobe Commerce help:
The lifetime of orders with pending payments is determined by the Orders Cron Settings configuration.
Scheduled order operations, read 2026-11-12.Look for refunds next to canceled orders, since a shopper canceling a paid item creates a refund for it.
In the Adobe Commerce help:
If there is some item paid, the cancel option is enabled and the refund is created for that item.
Allow cancel order, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and orders placed from Adobe Commerce each day and compares each day with your own history.
- It does not check why a single order was canceled.
- It tells you when orders go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Adobe Commerce, which feeds Wins. Feder only reads. It never changes anything in Adobe Commerce.
What else goes wrong with these numbers?
- Why aren't new orders showing in Adobe Commerce?Adobe Commerce
- Why doesn't my Adobe Commerce sales report match my orders?Adobe Commerce
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Adobe Commerce help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.