Why doesn't my Adobe Commerce sales report match my orders?
The Adobe Commerce help pages give 5 common reasons. The first to rule out: Sales reports are built from figures Adobe Commerce saved earlier. Until those figures are refreshed, recent orders and revenue can be missing from the report.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Adobe Commerce help pages give, and how to check each one yourself.
What causes it?
Sales reports are built from figures Adobe Commerce saved earlier. Until those figures are refreshed, recent orders and revenue can be missing from the report.
In the Adobe Commerce help:
Rather than recalculate the statistics every time a report is generated, the stored statistics are used, unless you refresh the statistics.
Sales reports, read 2026-11-12.The sales chart on the dashboard may be built from saved summary data rather than live orders, so it can lag behind your newest orders.
In the Adobe Commerce help:
The dashboard chart can be generated in real time or by using historical, aggregated data.
Admin dashboard, read 2026-11-12.An order waiting on payment was placed, but the payment provider has not reported back yet, so it may not count as a paid sale.
In the Adobe Commerce help:
It means that the customer was directed to the payment gateway website, but no return information has been received yet.
Order status, read 2026-11-12.A new order starts as pending, before any payment is processed. It can still be changed or cancelled, so the order count and the money collected can differ.
In the Adobe Commerce help:
In this state, the payment has not been processed and the order can still be edited or canceled.
Order workflow and processing, read 2026-11-12.A closed order was refunded. It was placed, but the money went back to the customer, so revenue can come out lower than the orders placed.
In the Adobe Commerce help:
This status indicates that an order was assigned a credit memo and the customer has received a refund.
Order status, read 2026-11-12.
How do I check it myself?
Refresh the report statistics before you compare a sales report with your orders, so the report includes your latest orders.
In the Adobe Commerce help:
To include the most recent data, the report statistics must be refreshed before a sales report is generated.
Sales reports, read 2026-11-12.Compare sales with the amounts invoiced and refunded, not just the order count. The orders report counts cancelled orders too, so orders placed can be higher than the money that came in.
In the Adobe Commerce help:
The Orders Report includes the number of orders placed and canceled, with totals for sales, amounts invoiced, refunded, tax collected, shipping charged, and discounts.
Sales reports, read 2026-11-12.Compare orders by status. Orders in processing have had payment received or authorized, while pending ones have not.
In the Adobe Commerce help:
The order status changes to `Processing` when payment is received or authorized.
Order workflow and processing, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and orders placed from Adobe Commerce each day and compares each day with your own history.
- It does not rebuild your sales report or match it to single orders. It tells you when orders go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Adobe Commerce, which feeds Money. Feder only reads. It never changes anything in Adobe Commerce.
What else goes wrong with these numbers?
- Why aren't new orders showing in Adobe Commerce?Adobe Commerce
- Why are my Adobe Commerce orders getting canceled?Adobe Commerce
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Adobe Commerce help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.